Aircraft Project Specialist

Pilatus is hiring an Aircraft Project Specialist to join our team in Broomfield this role you will be responsible for elevating the customer experience while ensuring successful oversight and delivery of technologically-advanced professional Pilatus addition you will ensure a high-quality customer experience by serving as the primary interface between sales production and factory teams. A successful person in this position will have clear communication quality execution and continuous awareness of customer expectations from specification through delivery. Take your career to the next level with Pilatus Aircraft USA Ltd!

Essential Duties/Responsibilities

• Leads and coordinates all aspects of customized Pilatus aircraft ensuring a personalized experience for each customer from specification through delivery
• Partners with sales personnel to guide customers through the specification process providing expertise that aligns design inspiration with customer preference and operational considerations
• Serves as the communication liaison between the Swiss-based project team and the US production and administrative teams proactively monitoring aircraft production status to ensure timely information exchange for a continuous completion flow
• Supports aircraft aesthetic quality and ensures overall readiness is in alignment with established standards and customer expectations
• Coordinates an exceptional customer experience during new aircraft delivery proceedings by providing personalized support and oversight
• Collaborates with the Customer Relations teams to ensure a seamless professional transition into the ownership experience

Other Duties/Responsibilities

• Collaborates with relevant teams and independently completes additional assigned projects

Skills/Qualifications

• Bachelors degree or equivalent job experience and/or training with 3 years of customer service or hospitality-focused responsibilities within the aviation industry
• Customer-facing communication skills with strong insight to expectations and experience quality
• Demonstrates a proactive self-motivated organized approach with exceptional attention to detail in a dynamic environment
• Basic familiarity with aviation and aircraft terminology trends and technology desired
• Proficient in MS Office Quantum ERP Adobe Illustrator and SAP experience desired

What We Offer

• 11 paid holidays a year plus 15 days of paid vacation time and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical dental and vision premiums paid for single coverage and 80% for family coverage averaging $9600 annually
• Monthly health savings account (HSA) contributions totaling $2250 for single coverage and $3000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $69200 - 86456 per year depending on experience. Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.

Pilatus Aircraft USA Ltd was founded in Broomfield Colorado in 1996. Pilatus 118000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 PRO and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operationsPilatus has performed at the Rocky Mountain Metropolitan Airport for almost 30 years.

With over 3000 employees and about 200 apprentices at its headquarters in Stans Switzerland and completion center in Broomfield Colorado the Pilatus family unites people from over 40 countries. We offer a secure innovative international and sustainable work environment. Courage vision and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness close customer relationships and a high degree of employee commitment.

Pilatus Aircraft USA Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

To submit a paper application please mail your resume to 12300 Pilatus Way Broomfield CO 80021 Attention: Human Resources. No walk-ins please. If personalized assistance is needed to complete an online application for this position please email with your request.