Specialist, Customer Service & Fulfillment

De Pere, WI - USA

Monthly Salary: $ 16 - 30

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Employee Type:

Full time

Location:

WI De Pere

Job Type:

Customer Service

Job Posting Title:

Specialist Customer Service & Fulfillment

About Us:

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers directly impacting our mission to make high quality affordable food for our customers communities and families. We hope you will consider joining the team and being part of our future.

Named one of Americas Best Large Employers by Forbes Magazine we are proud to live by a strong set of values and strive to Engage and Delight One Customer at a Time. Guided by our valuesOwn It Commit to Excellence Be Agile Speak Up and Better Together We are a diverse team driven by integrity accountability and a commitment to exceptional results. We embrace change prioritize continuous learning and foster collaboration transparency and healthy debate. Together we set each other up for success to achieve enterprise-wide goals.

What You Gain:

Competitive compensation and benefits program with no waiting period youre eligible from your first day!
401(k) program with 5% employer match and 100% vesting as soon as you enroll.
Comprehensive paid time off opportunities including immediate access to two weeks of vacation (increasing to three weeks after just three years of service) five sick days two emergency days parental leave and 11 company holidays (including two floating holidays).
Leaders who are invested in supporting your accelerated career growth plus paid training tuition reimbursement and a robust educational platform DevelopU with more than 10000 free courses to support you along the way.
An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture such as joining one of our Employee Resource Groups.
Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking a Specialist Customer Service & Fulfillment to serve as a liaison between customers and internal teams including supply chain brand sales transportation warehousing credit and IT. This role is essential in ensuring seamless order processing and enhancing customer satisfaction across various channels including international bulk retail contract industrial and food service.

Youll add value to this role by performing various functions including but not limited to:

Provide exceptional customer service across multiple channels addressing inquiries and issues promptly and effectively.
Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
Understand and execute the end-to-end sales process from order entry to shipment.
Perform order-entry functions manually or via EDI ensuring timely and accurate processing of all orders.
Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history providing exception-based recommendations for order management.
Identify and resolve issues affecting overall customer service aiming to positively influence key performance indicators.
Use sound judgment when making service-oriented decisions that may have financial implications.
Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
Undertake additional projects and tasks as assigned to support the departments goals and initiatives.
Other assigned duties.

Important Details:

The anticipated compensation for this position ranges from $16.35 - $30.29 USD per hour. This is the lowest to highest rate that we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to specific competencies relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements and business or organizational needs.
This is a full-time hybrid role based in De Pere WI or Green Bay WI operating on first shift.

Youll fit right in if you have:

Bachelors degree in Supply Chain Business Administration or a related field is preferred.
Minimum of two years experience in customer service preferably within a related field.
Strong written and verbal communication skills are essential.
Ability to make sound service-oriented decisions with financial implications.
Flexibility and adaptability to work effectively in a high-change environment.
Proficient in Microsoft Office; knowledge of SAP is preferred.
Must be able to read and communicate effectively in English.
Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.

Your TreeHouse Foods Career is Just a Click Away!

Click on the Apply button or go directly to let us know youre ready to join our team!

At TreeHouse Foods we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us Engage and Delight One Customer at a Time.TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race color national origin age sex sexual orientation gender gender identity or expression disability status protected veteran status or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact

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Required Experience:

Employee Type:Full timeLocation:WI De PereJob Type:Customer ServiceJob Posting Title:Specialist Customer Service & FulfillmentAbout Us:TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages operating a network of over 20 production facilities and several ...