Retail Store Manager APOLLO BEACH | N US Hwy 41 1000 Sign On Bonus

Arch TelecomsRetail Store Manager (RSM)workas the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our RSMs are leading by example as brandambassadorsthey create energy and excitement around our products and demonstrate how to thrive in a fast-paced fun environment where customer needs are their first immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Theirexpertisein uncovering our customers needs and have a passion to educatedemonstrateand recommend device and service solutions.

Whatyoulldo in your role

Lead by exampledemonstratingall the things it takes for your team to head to the top:

• Demonstrate how to help customers pick up right where they left off in their shopping journey whether online through Customer Care or in-store

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Ensure your store meets or exceeds sales goals and that means overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives.

• Lead by example selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love including anything from unique accessories to up and coming Internet of Things (IOT) devices.

• Finallyyoullmake sure your store is always at its best!

Approaching service and sales needs with patiencehonestyand empathy.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to activelydemonstrate:

• How our ever-expanding coverage stacks up in our customers neighborhood providing them with alightning fastLTE network!

• Why plans and services will let our customers live unlimited feel the love stayconnectedand go further.

• Howwereredefining how wireless is done down to device and account inspectionreviewand troubleshooting.

Completetrainingson in-store experience new skills and processes knowledge of systems and reference resources.

Build relationships with and partner with employees across channels including business and customer service to:

• Collectively own the customer experience and resolve issues creating a seamless run-around-free environment.

• Successfullyidentifyandhandoffsmall business leads.

• Develop strong peer relationships where we are all accountable for the companys success.

• Be willing to havea good timewhile providing first class customer experience

The ideal candidate will bring:

• Leadership!

• Competitive drive anddemonstratesthe confidence to succeed in a fast-paced sales environment.

• Maintainsappropriate levelof staffing at location by recruiting selectingorientingand training new employees.

• Handles scheduling of staff at location to ensureappropriate shiftcoverage.

• Handles all escalated customer service issues with professionalism.

• Willingness to lead your team sharing best practices while serving customers and providing resolutions to issues.

• Being effective with operationalfinancialand performance management.

• Amazing communication skills to your team and customers.

• Priorwirelesssales experience.

Whatsin it for you

• Employee Stock Ownership Program (ESOP)

• Competitive salarypay

• Bonus earnings

• Automatic raises when reaching attainable milestones

• Exciting opportunities for career advancement

• A culture of care & excellence

• Health Benefits for Full Time Employees

What musthaves do you need

• Be at least 18 years of age

• Wireless sales experience

• High school degree or GED

• Ability to stand forlong periodsof time

• Ability to lift objects weighing up to 25lbs

• Reliable transportation

• Basic interview skills and enhanced staffing knowledge.

• Full Time (45 hours) availability

Apply Now:

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