Group Housing Manager Hilton San Francisco Union Square

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Hilton San Francisco Union Square is looking for a Group Housing Manager.

Our hotel features 1921 guest rooms and more than 29000 square feet of stunning event space. Were just two blocks from Union Square and the Westfield San Francisco Centre.
Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family. Join us where we know that youll love being a part of Hilton the best hospitality company in the world.

The ideal candidate will possess:

• Front desk and reservation experience
• Minimum one year of management experience
• Experience with On-Q R&I Delphi and FDC

Shift Pattern: Monday to Friday
Hourly Rate: $33.65 to $40.87

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

  Medical Insurance Coverage for you and your family

• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups

• Recognition and rewards programs

  
  *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As a Group Housing Manager you would be responsible for managing the reservations process and operation in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Manage daily Reservations processes and operations to include but not limited to room inventory and availability group rooming lists and blocks cut-off dates and restrictions occupancy selling guest rooms systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Manage and communicate information regarding hotel occupancy promotion special reservation procedures operational issues and special events
• Serve as liaison with Reservations teams company-wide
• Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations providing professional development and delivering recognition and reward
• Recruit interview and train team members
• Calculate prepare and generate designated reports including but not limited to OAR and Master Monthly
• Develop and revise forecasts

EOE/AA/Disabled/Veterans