Workforce Management Scheduling Administrator

This individual will be well trained and versed in the intricate workings of scheduler configuration.  They will be working directly with ADP and to understand the design configuration and functions of the advanced scheduler and forecasting.  This individual should be very comfortable with technology not necessarily at an IT level but feel confident navigating and making changes to a software system.  This role will aid in the initial creation and ongoing support of the advanced scheduler.  The schedule administrator will need to have an ongoing presence from the initial phases of implementation and will continue to support the product after go-live.  The individual chosen for this role should be a strong promoter of change and enjoy ongoing learning.  They will be able to digest significant amounts of information about the product/project and disseminate appropriately amongst organization staff.

What You Will Do:

• Champion the administration and implementation of the scheduling solutions.
• Responsible for the day-to-day effectiveness of the scheduling applications in partnership with site and corporate operations data base administrators and integration team
• Maintain all configurable elements within the software applications including organization maps allowable labor hours standards schedule rules meal breaks labor law requirements etc.
• Develop and maintain configurations for new re-modeled closed and re-aligned locations 
• Validate weekly volume at division district location and department level as needed to achieve reasonable weekly schedules.
• Interface with corporate field and department heads to communicate business requirements.
• Triage communicate and resolve scheduling issues.
• Support project initiatives that affect the scheduling program
• Respond to field management and help desk inquiries/issues within SLA timeframes
• Provide feedback on performance integration and reporting issues
• Serve as the central contact within the company to report and follow-up with vendor support on problems encountered while using the scheduling systems (includes maintaining documentation and problem/case log)
• Participate in the coordination of integration services product updates change requests and application support.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Detail oriented with strong analytical and problem-solving skills
• Strong verbal written and interpersonal skills with ability to interact effectively with team members and management at all levels
• Excellent organizational skills and demonstrated ability to meet deadlines prioritize and manage multiple tasks to support day to day priorities with ongoing project work
• Advanced/Power user of Microsoft Excel
• Prior knowledge of the ADP/Kronos/ suite a plus
• Demonstrated understanding and support of location/department operations
• Proven ability to work independently with minimal guidance
• High level of integrity needed to deal with confidential wage information
• Undergraduate Degree - focus in quantitative disciplines (i.e. Computer Science Engineering Math Statistics Business Management or Administration preferred)
• Two years corporate operations field or location experience

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time