Store Tech Procurement (Asset Management)
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The specialists focus within the Store Tech Procurement Team will revolve around order administration and franchisee relationship management. The specialist will also be partnering with internal teams such as the New Store Opening team and Team USA to ensure that those teams technology procurement needs are met. The specialist will provide best-in-class customer service as they process orders and respond to customer inquiries.
RESPONSIBILITIES AND DUTIES
(60%) Order Processing
- Review orders and release them as the first gate in the order process flow
- Manage emergency order requests determine priority and expedite as necessary
- Responsible for all system & documentation-related items associated with each order transaction
- Contact assigned franchisees as necessary for order clarifications
- Inform customers of any current product issues or notifications
(35%) Customer Relationship Management
- Resolve customer inquiries related to order status billings service and products
- Manage RMA requests ensuring the return process flow is completed to closure
- Partner with Internal teams such as the NSO team & Team USA IT to assist with their technology procurement needs
(5%) Vendor Relationship Management
- Partner with Dominos technology procurement partner to ensure best in class procurement for our customers
- Resolve any vendor related issues resulting in delivery delays escalating as needed to ensure resolution to all issues
- Act as primary contact for assigned OEM vendors managing product life-cycles availability and innovation opportunities
Qualifications :
- Bachelors degree in Business preferred
- Minimum of 3 year customer service experience
- Vendor experience preferred
- Ability to multitask in a fast-paced environment
- Ability to prioritize and execute based on business need
- Dedicated to customer satisfaction
- Organization and time management skills required
- Excellent communication skills & computer proficiency
- Proficiency in Microsoft Office Suite
Additional Information :
Hybrid position requiring weekly onsite work Monday through Thursday in our Ann Arbor office.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cost Accounting
- ASP.NET
- ABAP
- Field Sales
- Jni
- Inventory
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
