Document Management Phone Specialist
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The verification of proposals for mail-out accounts before paperwork is mailed and following up on those accounts to ensure that the documents are returned in a timely manner.
What You Will Do:
- Handle inbound and outbound calls with timeshare owners and/or internal customers.
- Communicate and following up with timeshare owners by phone email and/or letter regarding their outstanding contract documents and assisting them in signing the documents electronically or by mail.
- Assist timeshare owners with questions about their outstanding documents making payments usage inquiries and/or general account inquiries.
- Verify sales proposals from internal customers to ensure the proposals are correct and accurate before contracts are entered into the system.
- Other duties may be assigned:
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
- Plus - Notary of Public Certification.
- Fluency in English and Portuguese is required.
- Fluency in Spanish is a plus.
- High-speed internet connection and modem.
- A dedicated office/workspace with little to no distractions.
- Ability to make and receive telephone calls.
- Proficiency with Microsoft Outlook Microsoft Excel and Adobe Acrobat.
- Ability to troubleshoot and fix minor computer problems independently.
- Ability to operate a computer telephone calculator and other related office equipment.
- Ability to visually review handwritten and computer-generated documents as well as view a computer screen.
- Ability to multitask and communicate effectively with team members and customers in a professional manner.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy with excellent follow-up skills.
- Ability to sit at a desk for extended periods of time.
- Customer Service Document Management Banking experience Timeshare experience or other related experience preferred.
- Westgate experience is a plus.
- Contact center experience is preferred.
Additional Details:
- This is a hybrid role- 3 days at home 2 days on site after 90 days
- Six (6) weeks of paid training (on-site).
- Training scheduled M-F 9-5:30pm for the first 3 weeks.
- Schedule will be modified and communicated after by DM leadership.
- Must be able to work M-TH 10:30-7pm & Fri 9:30-6- No weekends required. AFTER TRAINING.
- Must be able to commute and work on-site at the Ocoee office.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- DRG
- Acute Care
- Adobe Acrobat
- ICD-10
- Records Management
- Technical Writing
- Clinical Documentation Improvement
- Documentation Review
- Sharepoint
- cGMP
- Document Management Systems
- Document Management
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
