Business Support Supervisor (IT STATEWIDE SENIOR ANALYST 3)

• Overseeing the states capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Seven years of experience in information technology project management business analysis or administrative services; OR

Six years of full-time work experience in any field plus five years of experience in information technology project management business analysis or administrative services; OR

An associates degree in information technology plus five years of experience in information technology project management business analysis or administrative services; OR

A bachelors degree plus five years of experience in information technology project management business analysis or administrative services; OR

A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field plus four years of experience in information technology project management business analysis or administrative services; OR

A masters degree plus four years of experience in information technology project management business analysis or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

Billing Invoicing & Financial Oversight

Oversees NCS statewide billing operations and ensures accuracy in billing cycles and rate application.

Coordinates with OFSS to validate and process vendor invoices to ensure fiscal accountability.

Collaborates with the Applications team and vendors to manage and improve the billing system platform. Oversees the implementation of billing system development life cycle processes.

Formulates fiscal year projections for NCS lines-of-service by evaluating hardware software staffing and licensing costs.

Leads highly complex projects to develop and improve systems and workflows that support NCS billing accounting cost recovery and service management processes and data. Coordinates activities related to costs of system implementation and/or improvements based on DOA and OTS requirements.

Leads cost recovery modeling budgetary forecasting and financial reporting for NCS services.

Develops short and long-range NCS financial goals and assists OTS Executive Management with strategic planning.

Works with agency executives to identify and implement system and process enhancements.

Contracts & Vendor Account Management

Manages all vendor account relationships in coordination with Edge Core and Operational Support teams ensuring vendor compliance with contractual obligations and service levels.

Leads the development execution and oversight of contracts and service agreements supporting network and voice services.

Coordinates with DOA legal and procurement teams to ensure contract compliance and lifecycle management.

Procurement & Property Management

Directs purchasing operations for network and voice-related assets and services. Ensures that every expenditure is recovered from the appropriate line of service and that OFSS expenditure reporting is thorough and accurate.

Ensures internal purchasing processes are efficient transparent and comply with statewide policies and deadlines. Oversees P-card management and acts as P-card approver.

Coordinates property tracking and inventory reconciliation with Edge and Core operational teams. Works with OTS Property team and LPAA as needed for property certifications.

Personnel & Organizational Management

Directs the work of staff by evaluating performance providing coaching and managing staffing levels and workload distribution.

Conducts regular staff meetings to discuss customer feedback operational concerns and team performance.

Promotes a culture of accuracy accountability and service excellence across business support functions.

Audit and Compliance Coordination

Coordinates financial audit response efforts by gathering necessary documentation cost reports and operational input from other NCS teams.

Enables operational and financial transparency and readiness for internal state and federal audits.

Position-Specific Details:

Appointment Type:This vacancy will be filled by promotion of a current permanent status Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.

Louisiana is a State as a Model Employer for People with Disabilities.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education).Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions demotions details reassignments and transfers. Also prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-Verify system.

Applicants qualifying based on college training or receipt of a bachelors degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about thisposting please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: