Hiring || IT Infrastructure & Cloud Operations Manager Pune

Required Skills:

Job Title: IT Infrastructure & Cloud Operations Manager Location: Pune Experience: 10 years Employment Type: Full-time Department: IT / Infrastructure Summary The IT Infrastructure & Cloud Operations Manager plays a pivotal role in shaping and maintaining the organizations technology foundation. This leadership position is responsible for overseeing the design deployment and ongoing management of hybrid infrastructurespanning on-premises environments and major cloud platforms (Azure/AWS). The ideal candidate will drive operational excellence across Microsoft 365 ServiceNow cybersecurity and service delivery ensuring high availability performance and compliance. With a strong focus on innovation cost efficiency and risk mitigation this role ensures seamless integration of technology with business objectives while supporting digital transformation initiatives and maintaining alignment with global standards such as ISO 27001 SOC 2 and GDPR. Responsibilities Technical Operations & Service Delivery Lead the end-to-end design implementation and management of cloud infrastructure (Azure/AWS) optimizing for performance scalability security and cost efficiency. Manage on-premises and cloud-based backup disaster recovery (DR) and storage solutions to ensure data resilience and business continuity. Govern the full Microsoft 365 ecosystem including Exchange Online SharePoint Teams Intune Purview and related services. Own the ServiceNow platform strategy configuration administration and continuous enhancement for IT Service Management (ITSM) and business process automation. Collaborate closely with the Security Operations Center (SOC) to support threat monitoring incident response and vulnerability remediation. Partner with the Network Operations Center (NOC) to maintain network reliability performance and proactive monitoring. Ensure the Help Desk delivers timely and effective Tier 1 and Tier 2 support consistently meeting customer satisfaction targets. Oversee enterprise software deployment using tools such as Intune SCCM or JAMF across diverse device environments. Security & Compliance Ensure all infrastructure systems and services comply with industry best practices and regulatory standards (ISO 27001 SOC 2 GDPR). Work with the CISO and security teams to implement and enforce security controls across cloud and on-premises environments. Lead incident response efforts for critical outages or security breaches within the infrastructure domain. Requirements Minimum of 10 years of progressive IT experience including at least 3 years in a leadership or management capacity. Proven hands-on experience integrating and managing at least three of the following: Public cloud platforms (Azure/AWS) Microsoft 365 suite ServiceNow (ITSM/automation) Backup and storage solutions SOC/NOC operations Demonstrated financial acumen with experience in budgeting vendor negotiations and cloud cost optimization. Deep understanding of ITIL frameworks and practical experience in implementing ITSM processes. Exceptional stakeholder engagement and communication skills across technical and non-technical audiences. Preferred Relevant certifications include: Microsoft 365 Enterprise Admin AWS/Azure Solutions Architect ITIL 4 Managing Professional (MP) ServiceNow Certified System Administrator (CSA) CISSP or PMP. Experience leading large-scale digital transformation or cloud migration initiatives. Proficiency in scripting and automation using PowerShell Python or Terraform. Additional Details: Total Experience: 10-15 years Relevant Experience: 6 years in IT infrastructure and cloud operations Skills: ServiceNow M365 Must-Have: At least 3 years in a leadership or management role. Notice Period: Immediate to 15 days Location: Pune Employment type: Full-time Salary: 20 LPA - 35 LPA

Required Education:

Graduate