Project Control Officer Junior

Must Haves:

• 2 years of experience as a Project Coordinator in IT or digital health environments.
• Hands-on experience with client support client integration and business process implementation.
• Strong stakeholder engagement and communication skills.
• Experience supporting product integration projects.
• Knowledge of Identity and Access Management (IAM) framework.

Description

• The ONE ID Business Support team seeks to procure 3 Project Coordinators. ONE ID is foundational to a wide range of digital health solutions used by healthcare professionals across Ontario. The contingent resources will support EHR modernization and ONE ID Change Management and Adoption initiatives and are required to meet operational demands and support the growing portfolio of ONE ID initiatives.

Desired Skills:

• Experience in the digital health ecosystem
• Proven ability to work within IAM framework
• Strong analytical problem-solving and communication skills
• Ability to work in a high volume fast-paced environment
• Experience with business intelligence tools dashboards or reporting systems
• Knowledge of ITSM practices

Required Skills:

• Solid understanding of data integrity principles and quality assurance.
• Strong customer service orientation and interpersonal communication skills.
• Ability to interpret and update technical/process documentation.
• Strong organizational skills with the ability to multitask and meet SLA timelines.

Required Experience / Evaluation Criteria: 100 points

• Project coordination business operations or technical onboarding experience. 20 points
• Experience supporting identity and access operations or similar authorization processes. 35 points
• Proven customer service client support and stakeholder engagement experience. 35 points
• Experience assisting with business process improvement and documentation initiatives. 10 points

Deliverables Include:

• Process Implementation: Support implementation of business processes and provide input to process improvements.
• Operations Support: Coordinate client integration to ONE ID with focus on client engagement client support and end-user authorization.
• Project Support: Provide project coordination support for product integration initiatives.
• Documentation: Provide input to process documentation user guides and operational workflows.

Responsibilities:

• Operational responsibilities:
  • Coordinate ONE ID operational activities including client support stakeholder requests incidents and escalations within Service Level Agreement timelines.
  • Execute IAM processes including end-user authentication and authorization.
  • Support communication and engagement plans for ONE ID initiatives.
  • Provide input to process improvements and process documentation aligned with evolving business needs.
• Project Responsibilities:
  • Provide project coordination support for product integration initiatives including IAM activities and Business Acceptance Test (BAT) case execution.

Additional Terms

• The term of this Engagement Assignment is 250 Business Days for 3 Junior Project Coordinators each with an option to extend for up to an additional 250 days at the Agencys discretion. The Engagement Assignment may be extended for unused Business Days at the Agencys discretion.
• The resource will comply with the Agencys policies and procedures.
• The Agency systems cannot be accessed from outside the province of Ontario and Agency assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from the Agency.
• Assignment Type: This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per Hiring Manager sole discretion.