General Manager – Comfort Keepers Home Care

General Manager Home Care Agency

Comfort Keepers St. Cloud MN (Plus 2 Satellite Offices)
Full-Time Exempt

Position Summary

Comfort Keepers of St. Cloud is seeking a dynamic and strategic General Manager to lead our multi-site home care operation. This executive-level role is responsible for overall leadership operational excellence financial stewardship regulatory compliance and sustainable growth.

The General Manager serves as the primary leader of the organization ensuring exceptional client care while driving strong financial performance disciplined cost management and long-term profitability. This position partners closely with clinical leadership and ownership to balance quality outcomes with sound business strategy.

Key Responsibilities

Executive Leadership & Organizational Strategy

• Provide strong visible leadership to office staff and caregivers across all locations
• Foster a culture of accountability compassion and performance excellence
• Align operations staffing and financial strategy with company growth goals
• Lead management meetings and drive data-informed decision making

Financial Leadership & Business Management

• Own full P&L responsibility across all locations
• Develop and manage annual budgets financial forecasts and cash flow planning
• Monitor revenue payroll and benefits expenses and profitability
• Analyze financial reports and KPIs to identify trends and improvement opportunities
• Oversee billing payroll authorization management and cost controls
• Ensure responsible management of employee benefits programs
• Maintain strong working knowledge of accounting systems (including QuickBooks or similar platforms)
• Partner directly with accountants payroll providers and financial advisors
• Ensure compliance with tax insurance and financial reporting requirements
• Drive operational efficiencies that improve margins without compromising care quality

Operations & Regulatory Compliance

• Ensure full compliance with:
• Minnesota Department of Health (MDH) Comprehensive Home Care Licensure
• Minnesota DHS regulations
• OSHA HIPAA and employment laws
• Maintain readiness for state surveys audits and inspections
• Oversee policies documentation standards and client care processes
• Collaborate with clinical leadership to ensure services meet regulatory and quality standards
• Ensure accurate client service agreements and documentation

Insurance Risk & Benefits Oversight

• Oversee Workers Compensation and related claims management
• Manage liability professional and business insurance coverage
• Review insurance policies renewals and risk exposure with brokers and advisors
• Respond to unemployment claims and hearings in coordination with HR and ownership
• Ensure employee benefits administration is financially sustainable and compliant

Client Experience & Workforce Leadership

• Ensure appropriate caregiver staffing levels to meet client needs
• Oversee recruiting onboarding and training of caregivers and office staff
• Promote caregiver engagement retention and professional development
• Oversee client intake and service coordination
• Address escalated client or family concerns
• Monitor satisfaction metrics and implement quality improvement initiatives

Qualifications

Required

• 35 years of leadership experience in home care home health or healthcare operations
• Demonstrated success managing budgets financial performance and operational growth
• Strong understanding of P&L management and cost control
• Experience working with accounting systems (QuickBooks or similar)
• Experience collaborating with accountants payroll providers and insurance partners
• Knowledge of Minnesota Comprehensive Home Care Licensure requirements
• Proven ability to lead coach and develop teams
• Excellent communication analytical and problem-solving skills
• Valid drivers license and reliable transportation

Preferred

• Bachelors degree in healthcare administration business finance or related field
• Registered Nurse (RN) licensed in Minnesota
• Multi-site management experience
• Private pay home care experience
• Experience preparing for MDH surveys
• Business development or healthcare marketing experience

Core Competencies

• Strategic and financial leadership
• Regulatory and compliance expertise
• Strong business acumen
• Risk management and insurance oversight
• Team development and performance coaching
• Client-centered service excellence
• Data-driven decision making

Work Environment

• Office-based in St. Cloud with travel to satellite offices in Buffalo and Nisswa
• Fast-paced regulated healthcare environment

Why Join Comfort Keepers

• Mission-driven organization helping seniors live safely and independently
• Opportunity to lead and grow a multi-site operation (10 licensed staff 10 office staff 130 caregivers)
• Comprehensive benefits package including:
• 168 hours PTO annually
• 10 paid holidays
• Medical Dental Vision and Life insurance
• 401(k) with company match after 1 year
• On-site lunches
• Strong national brand with local ownership