Pet Claims Specialist
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Pet Insurance Claims Specialist
Melbourne Hybrid Work 6-Month Contract
About Guild Insurance
Guild Insurance is Australias leading provider of insurance solutions for allied healthcare professionals. For over 60 years weve delivered exceptional products and services driven by genuine care for our clients professional and financial wellbeing. With over 140 industry partnerships and 80000 customers nationwide we offer insurance our clients can truly depend on.
How well thrive together
Wethrive togetherat Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers and everyone contributes to make a real difference by supporting the people our communities rely on.
Your New Role
As aPet Insurance Claims Specialist youll be the reassuring voice our customers hear when they need us most. With empathy and professionalism youll guide them through the claims process ensuring clarity compassion and confidence at every step.
Youll:
- Manage your own portfolio of pet insurance claims with a proactive customer-first mindset
- Apply sound judgement to assess claim complexity and determine the best course of action
- Maintain a strong financial lens while upholding our claims guidelines and service standards
- Support your team with training mentoring and workload sharing when needed
- Build collaborative relationships across internal teams to deliver seamless service
About You
You are purpose-driven detail-oriented and thrive in a fast-paced people-focused environment. You might be:
- An experienced insurance professional wanting to move into claims
- Someone from a retail or customer service background ready to bring your exceptional people skills into a new industry
Youre known for your:
- Strong communication and relationship-building skills
- Ability to juggle multiple priorities with care and precision
- Financial awareness and proactive problem-solving
- Team spirit and ability to work independently
What We Offer
- Hybrid working: 2 days in-office 3 days remote
- Exclusive staff discountswith leading retailers
- Employee Assistance Programwith innovative wellbeing support
- Health & wellbeing initiativesto help you thrive
Next Steps
If youre looking for a role where your work truly matters and where your growth is supported start a conversation with us today.
After applying youll receive an email acknowledgment. Were committed to providing a personalised experience for all suitable applicants.
Please note: If youre the preferred candidate well ask you to complete background checks including identity verification and police checks.
Required Experience:
IC
Key Skills
- Veterinary Experience
- Animal Care
- Customer Service
- Communication skills
- Van Driver
- Veterinary Technician Experience
- Pet Grooming
- Animal Handling
- Apache Pig
- Hair Styling
- Pet Care
- Dog Handling
About Company
Our people are at the heart of everything we do, we work hard to create an atmosphere for our people to thrive, grow & bring their best selves to work. Allowing us to focus on innovation and great solutions so customers & members can get great outcomes.
