Renewal Manager, High Value Accounts MLF

Were seeking a strategic and results-driven Renewal Manager to join our High Value Accounts Growth team within the Mid Law this role youll serve as a trusted advisor to our most valuable law firm clients owning the complete renewal lifecycle to drive retention expansion and long-term customer value. Youll combine consultative selling with data-driven insights to understand customer needs mitigate risk and deliver commercially sound renewals across our core product portfolioincluding CoCounsel Westlaw and Practical Law. The ideal candidate thrives in a fast-paced metrics-focused environment excels at building cross-functional partnerships and has a proven ability to balance customer advocacy with revenue growth objectives.

About the Role

In this role as a Renewal Manager you will:

• Identify optimal engagement channels and validate customer needs to shape product plans and drive deals to close

• Schedule an average of 8-10 virtual and in-person appointments per week that advance customer conversations and renewal progress

• Own the end-to-end renewal motion to maximize retention achieve renewal targets and increase customer lifetime value by engaging customers during the renewal window

• Possess core knowledge across subsegment products (CoCounsel Westlaw Practical Law) and engage Sales Specialists where deep product expertise is required

• Understand macro/micro market trends customer challenges organizational structures and decision-making processes; create monthly product engagement data analysis with expansion plans

• Partner cross-functionally with Sales and Customer Success to deliver timely commercially sound renewals and support territory growth strategies

• Negotiate term and quantity changes implement price increases prevent downsell minimize churn and structure multi-year strategies

• Proactively identify risk through regular reviews of usage adoption and value metrics; flag risk signals early and drive mitigation plans with Sales Executives and CSMs

• Maintain renewal hygiene and forecast accuracy in Salesforce; provide clear risk/opportunity commentary and scenario plans to leadership using automated insight-driven workflows

About You

Youre a fit for the Renewal Manager role if your background includes:

• 35 years in renewals customer success or account management

• Proven track record hitting retention and upsell targets

• Strong commercial acumen: pricing discounting negotiation and multiyear structuring

• Data fluency: interpret product usage and health scores

• Excellent written and verbal communication; comfortable leading executivelevel negotiations and escalations

• High attention to detail and operational rigor

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Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations unless otherwise noted the target total cash compensation range for this role is $147000 USD - $273000 USD. Pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive.

This job posting will close 04/19/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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