Unit Coordinator| MGH-Hematology and Oncology Department

Site: The General Hospital Corporation

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The Opportunity: Unit Coordinator Lunder 10 HEMOC


Schedule
40 hours per week
(2) 12-hour & (2) 8-hour shifts
Rotating Day & Evening shift 7a-7p 7a-3p and 3p-11p
Alternating holiday and weekend schedule


Lunder 10 is an integrated thirty-two bed inpatient hematology oncology bone marrow transplant unit that serves a young adult to elderly patient population.
Patients are frequently followed from time of diagnosis or referral through end of life. Many patients have a diagnosis of leukemia non-Hodgkins lymphoma sarcoma or multiple myeloma.

Job Summary

Essential Functions (Key Roles & Responsibilities)

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit functioning as the liaison between the patient visitors and the clinicians.
Expected to effectively organize priorities complete tasks on time and to manage confidential patient information.
Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions discharges and transfers.
Also expected to provide outstanding services for every customer interaction.
Actual job duties may vary by department.

Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients families visitors and coworkers in person and via communication tools in a professional manner.
Receives prioritizes organizes and manages information at the central nursing station and throughout the unit.
Schedules consultations tests procedures and patient transport to other departments.
Enters into electronic medical record accurate and timely information about admissions discharges and transfers to facilitate efficient patient throughout the unit.
Contacts ancillary service departments to obtain equipment services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff or supervision of unit secretaries. Duties may vary by department
Performs other duties as assigned Complies with all policies and standards

Education
High School Diploma or equivalent required
Associates Degree in a related field preferred

Can this role accept experience in lieu of a degree
No

Licenses and Credentials
Certified Health Unit Coordinator (NAHUC) preferred

Experience
23 years of administrative front-desk or customer service experience required
Experience in healthcare hospitality or other high-service environments preferred

Schedule Requirements
This position requires availability for rotating weekends and holidays as part of the unit schedule.

Knowledge Skills and Abilities

• Exceptional customer service skills with the ability to create a warm welcoming and professional environment for patients families visitors and staff

• Strong emotional intelligence and the ability to remain calm composed and respectful in stressful or high-pressure situations

• Ability to multitask and prioritize responsibilities in a fast-paced setting

• Excellent verbal and written communication skills

• Strong interpersonal skills and the ability to collaborate effectively with nurses physicians and interdisciplinary team members

• Ability to manage confidential information with discretion and professionalism

• Proficiency in Microsoft Office (Word Outlook Excel)

• Ability to use standard office equipment including multi-line phone systems printers scanners and copiers

• Strong organizational skills and attention to detail

• Familiarity with medical terminology preferred

Onsite

267 Charles Street

40

Regular

Rotating (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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