Customer tech-Salesforce-Senior Manager

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Key Responsibilities:

Lead and manage large-scale Salesforce implementation and integration projects ensuring delivery is on time within budget and exceeds client expectations.
Develop and execute a robust GTM strategy for the Salesforce practice identifying key markets and defining the value proposition.
Drive account mining efforts to uncover new opportunities within existing client relationships expanding our footprint and services offered.
Collaborate with the sales and marketing teams to support business development activities including proposal development presentations and contract negotiations.
Provide strategic direction for the practice identifying opportunities for new service offerings including niche capabilities like CPQ Vlocity and industry-specific solutions.
Mentor and develop team members promoting a culture of excellence innovation and continuous learning.
Manage customer satisfaction by delivering exceptional service and establishing a trusted advisor status with clients.
Oversee key practice KPIs forecasting budgeting and resource allocation.
Maintain up-to-date knowledge of Salesforce certifications and platform updates to provide expert guidance to clients and team members.
Develop and refine best practices and methodologies to enhance the practices operational efficiency and quality of service.
Represent the company at community and industry events enhancing our visibility and thought leadership in the Salesforce ecosystem.

Qualifications:

Minimum of 10 years of experience in Salesforce consulting with at least 3 years in a leadership role.
Demonstrated success in Salesforce project delivery and GTM strategy execution.
Deep understanding of Salesforce products Sales Cloud Service Cloud and Marketing Cloud. including niche capabilities such as CPQ Vlocity etc
Relevant Salesforce certifications (e.g. Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified CPQ Specialist).
Exceptional leadership communication and interpersonal skills.
Proven ability to manage in a fast-paced and dynamic environment.
Strong analytical strategic and problem-solving skills.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience:

Senior Manager