Community Engagement Lead
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Job Location:
Escanaba, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Michigan Broadband Services a leading provider of high-speed communications services is growing and seeking a Community Engagement Lead to join our team.
The Customer Engagement Lead will develop programs encompassing all aspects of the community on behalf of Michigan Broadband. Including but not limited to events that generate sales leads sponsorships partnerships customer retention efforts social media campaigns and community programs. This role will sit at the intersection of community engagement marketing and customer experience serving as a bridge between external stakeholders and internal teams.
Job responsibilities include:
- Develop and implement comprehensive community engagement plans outreach and advocacy efforts
- Drive company initiatives by developing strategies for outreach communication and events
- Cultivate strong relationships with community members partners and stakeholders
- Oversee public programs events volunteer recruitment and community gatherings
- Manage communications as it pertains to community engagement including content creation and social media to boost brand awareness and gather insights
- Collect and analyze community feedback and engagement metrics to inform company strategy
- Work with marketing customer service and product teams to address community needs
- Be an out-of-the-box thinker and have big ideas within a team setting that can be used to establish new community-oriented programs and events
- Must be a motivated self-starter who is willing to work within a fast-paced team but also independently taking initiative to be successful in this role
- The candidate must also be able to provide product and service information handle customer inquiries and de-escalate complaints professionally
- Must have the ability to speak in front of large crowds with ease
- Be a brand ambassador within the community
- Assist with event coordination setup and be on-site as needed
- This role will require working some evenings and weekends
Job Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to pass a pre-employment background check
- Must be able to lift heavy objects for event set-ups
Schedule: Monday to Friday (some weekends)
Education: High school or equivalent
Work Location: Flexible as this role requires event attendance on many weekends
Required Experience:
Junior IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
