Technical Project Manager V

• Sunnyvale
• On-site
• Hourly salary: $90

Job Description

Job Description add details here

Summary:Global Operations (GO) focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Scaled Operations (SO) within GO manages the human expertise required for the integrity and experience of our community and business.
Meta is seeking an experienced and hands-on Contingent Worker (Contractor) for the Technology Program Manager (TPM) role to support our Scaled Operations (SO) with a proven track record of proactively working on issues that may not be clearly defined and require strategy and direction. This is a contract position and not a Full-Time Employee (FTE) role.
As part of Metas strategic focus on integrating AI into operational processes the Contractor in this role will lead Infrastructure and AI programs to transform how we operate within Scaled Operations. The TPM will be responsible for leading the execution of several large-scale initiatives and will work with various stakeholders including Engineering Product Operations and Vendors.
Job Responsibilities:Deeply understand the architecture and integration points of Metas community support processes products and policies. Drive system design discussions in the Infrastructure and Security map and redesign internal operational workflows to identify pain points and opportunities for AI-driven automation and efficiency hands-on program management during analysis design development testing implementation and post implementation phases of technology solutions. Develop and manage end-to-end project plans and ensure on-time end-to-end automation solutions leading technical design discussions and ensuring technical scalability robustness and compliance with Meta problem-solving skills to resolve large and complex business problems. Analyze complex support flows and provide recommendations for process policy and product analyze and report on key operational metrics and business impact of automation initiatives to determine where to focus optimization cross-functional programs covering a range of products across all lines of the business driving cross-functional engagement with product managers engineers business stakeholders and external playbooks reusable templates and best practices to scale successful automations across Scaled Operations.
Required Skills:Experience leading medium/large scale technology solution implementation specifically within automation AI or advanced system infrastructure strategic thinking with analytical and complex problem-solving in fostering seamless cross-functional working relationships in medium to large with AI/ML concepts and their application to business process of software development processes and best practices. Knowledge with project and issue tracking record of operating autonomously across multiple teams demonstrating creativity being detail-oriented and delivering results in a highly organized manner.
Preferred Skills:Hands on in AI - experience and managed AI efficacy programXFN engineering product security preferredServer archiecture cloud infra SAAS or products managementExperience in Cloud -on experience working on AI-coding tools (Cursor GitHub Copilot Codeium).Hands-on experience working in Deep Learning / Neural Networks and Agentic degree in Computer Science Engineering Operations or a related technical working with data visualization working in a technology company or consulting firm.

Education/Experience:Bachelors degree in a technical field such as computer science computer engineering or related field required. MBA or other related advanced degree or PMP certification preferred.