(USA) Director, Communications Content Experience & Creative Creative Production & Content Operations
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Job Location:
Bentonville, AR - USA
Monthly Salary:
$ 110000 - 220000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary...
(USA) Director Communications - Content Experience & Creative - Creative Production & Content OperationsLocation: Bentonville AR
Walmart Global Communications is scaling the way we produce and deliver creative workwithout compromising craft. This role leads the function that connects enterprise content strategy to coordinated creative production and content deliveryso work ships consistently efficiently and at the craft level our brand demands.
As Director Creative Production Content Operations & Project Management youll run the production function end-to-endhow we build how we coordinate and how we deliver. Youll lead high-stakes creative production build the operating system that makes work repeatable and drive the project discipline that keeps teams aligned from kickoff through launch.
This is a hands-on leadership role for someone who thrives at the intersection of creative excellence and operational claritysomeone who can raise the bar while making it easier to hit.
Core focus areas:
Creative Production: shape the production approachscope resourcing budget partners and quality from concept through final.
Content Operations: build the workflows standards and tools that help teams produce and publish with speed and consistency.
Project Management: drive deliverymilestones dependencies communication risk management and a predictable cadence.
What youll do...
Lead Creative Production- Design the production plan for high-impact initiatives: clarify what were making what great looks like and what it takes to produce it.
- Translate creative intent into executable requirementsaligning teams early on feasibility craft approach timeline and cost.
- Build resourcing strategies that flex across in-house talent and external partners while protecting quality and speed.
- Co-own vendor and partner performance (e.g. SOWs onboarding expectations feedback loops) so external support feels like an extension of the team.
- Establish production quality checkpoints so work doesnt arrive late at reviewquality is baked in throughout the process.
- Create a clear operating model that reduces ambiguity: how requests come in how work gets prioritized how decisions get made and how handoffs happen.
- Build workflows that support scale without feeling bureaucraticright-sized for the work transparent to stakeholders and resilient under volume.
- Set standards and governance that improve consistency: briefs asset readiness review paths versioning and definition of done.
- Own the tool stack that supports the work (planning tracking intake reporting) and continuously improve how its used.
- Develop playbooks templates and working norms that help teams execute confidentlyespecially across functions creative disciplines and time zones.
- Establish a predictable delivery rhythm: planning cadences progress checkpoints escalation paths and stakeholder updates.
- Drive alignment across teams and leaderssurfacing dependencies early and making tradeoffs visible before they become blockers.
- Bring clarity to complex workstreams: who owns what what decisions are needed and what done means at each stage.
- Create visibility into delivery health through lightweight reportinghelping leaders understand whats on track whats at risk and what needs action.
- Build and develop a high-performing team spanning creative producers program/project managers and operations specialists.
- Partner tightly with creative leadership content strategy channel/platform owners and enablement partners to ensure work is designed for downstream success.
- Advocate for smarter ways of workingremoving friction improving collaboration and raising the bar on craft and execution simultaneously.
Experience
- 10 years leading across creative production and production enablement (ops/PM) in an in-house studio agency media org or similarly complex environment.
- Led delivery of cross-disciplinary work (design motion/film digital editorial/photography) in partnership with platform/channel stakeholders from intake through launch.
- Built and led teams spanning producers project/program managers and operations leadsincluding coaching performance development and team design.
- Owned budget and resourcing strategy including external partner/vendor management SOWs and delivery accountability.
- Implemented or scaled workflow and planning tools (e.g. Workfront Airtable Asana Basecamp or similar) to support production planning and delivery visibility.
- Production leadership: scope schedule budget resourcing and quality stewardship from concept through final delivery.
- Operating model design: define workflows standards handoffs and definition of done that reduce friction and scale output.
- Program/project leadership: manage dependencies risks and stakeholder alignment to deliver predictably.
- Creative fluency: translate creative intent into clear requirements and executable plans without diluting craft.
- Influence & decision-making: exceptional communication and influence skills in order to frame tradeoffs align leaders and drive decisions in a matrixed environment across creative strategic and operational partners
- Operational visibility: use metrics reporting and tooling to improve throughput reliability and team health.
- Youre energized by turning strategy into actionand action into repeatable ways of working.
- You protect the creative bar but you dont romanticize chaos.
- You can zoom out to design the system and zoom in to unblock a project in the same hour.
- You build trust quickly because youre clear consistent and accountable.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $110000.00 - $220000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Bachelors degree in communications Marketing Fine Arts Graphic Design or related field and 5 years experience in creative or content experience project management or a related field OR 7 years experience in creative or content experience project management or a relevant area.3 years supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Certification in Multimedia Production Management (MPM) Certified Multimedia Professional (CMP) certification Experience in both digital and print mediums. Experience leading creative teams and managing large scale content projects. Experience with SEO web analytics or social media metrics.Primary Location...
806 Excellence Dr Bentonville AR 72716 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Required Experience:
Director
Key Skills
- Marketing
- Logo Design
- Trello
- Adobe Creative Suite
- Martech
- Adobe Photoshop
- Social Media Management
- Adobe Illustrator
- Copywriting
- Customer relationship management
- Experience Design
- Adobe Indesign
About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more
