Director, Partner Operations & Enablement

Director Partner Operations & Enablement
In-Office Preferred (Remote Considered with 50% Travel)
Job Title: Director Partner Operations & Enablement
Reports To: SVP Operations and Support

Role Summary:

The Director Partner Operations & Enablement at inKind is responsible for overseeing and scaling the post-sales experience for B2B commercial partners including existing onboarding and post-sales operations (request management) while building and leading a Partner Enablement function.

This role owns the operational foundation and enablement strategy that ensures partners are successful informed and supported as inKind scales. The Director will lead teams design scalable programs and partner cross-functionally to deliver consistent high-quality partner experiences. This is a senior leadership role requiring strong people management operational rigor and enablement expertise in a fast-paced high-growth environment.

Who You Are:

People Leader: A proven leader with required experience managing teams developing talent and driving accountability
Experienced Operator: Deep experience in partner operations post-sales processes and enablement in scaling organizations
Enablement Expert: Demonstrated success designing and delivering training education and enablement programs
Process-Driven: Skilled at designing workflows defining SLAs and improving operational efficiency
Clear Communicator: Able to translate complex processes into clear partner-facing and internal communications
Cross-Functional Leader: Trusted partner to Sales Product Operations Support IT and Marketing
Adaptable and Growth-Oriented: Thrives in ambiguity and proactively builds structure as the organization grows

Responsibilities / Essential Functions:

Partner Operations (Onboarding & Post-Sales):

• Own and oversee partner onboarding for B2B commercial clients ensuring a scalable repeatable and high-quality experience
• Lead post-sales partner operations including request intake prioritization routing and resolution
• Establish and enforce workflows SLAs and operational governance
• Identify inefficiencies and implement process improvements to improve speed consistency and partner satisfaction
• Partner with Sales Account Management Support and Product to ensure seamless handoffs and ownership
  
  

Partner Enablement (Build & Lead):

• Build lead and scale the Partner Enablement organization including hiring coaching and performance management
• Design and deliver required training and enablement programs for partners including onboarding and ongoing education
• Develop scalable enablement assets (playbooks guides FAQs learning modules)
• Own partner communications including updates announcements and change communications
• Create partner-facing programs that drive adoption engagement and long-term success

Leadership Systems & Continuous Improvement:

• Serve as executive owner for partner-related initiatives across the organization
• Partner with Product and Engineering to ensure partner feedback informs roadmap decisions
• Collaborate with Marketing on partner-facing content and messaging
• Own KPIs related to onboarding effectiveness enablement adoption request resolution and partner satisfaction
• Use data feedback and operational metrics to continuously improve partner outcomes
• Ensure partner operations and enablement workflows are supported by CRM and operational systems

Minimum Qualifications (Required):

• 8 years of experience in partner operations enablement customer success or post-sales roles
• Required people management and leadership experience
• Required experience designing and delivering training and enablement programs
• Required experience working with CRM platforms (Salesforce or similar)
• Strong background in process design workflow optimization and operational execution
• Proven ability to lead cross-functional initiatives in high-growth environments
• Excellent communication and stakeholder management skills

Preferred Qualifications:

• Restaurant or hospitality industry experience
• ITIL certification
• Experience in fintech SaaS marketplace or technology-driven organizations
• Experience partnering closely with IT Product and Systems teams

Work Environment:

• In-office preferred position
• Remote candidates will be considered with willingness to travel up to 50%
• Flexibility required to support partner needs and key initiatives
  
  

Benefits:

• Unlimited Paid Time Off
• 9 paid holidays per year
• inKind is proud to offer and pay 100% of Blue Cross Blue Shield coverage and United Concordia Dental PPO coverage for our direct employees (a set plan is covered with higher tier healthcare coverage available at employees additional cost; dependent coverage is at employees cost)
• Company paid Short Term Disability
• Vision plan available
• Child Care Benefits and generous parental leave
• Career development training opportunities
• Office-catered lunches and snacks
• Credit to restaurants in the inKind network

inKind reserves the right to modify or cancel any benefit programs without prior notice.

Salary:

$165000 $185000 DOE

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKinds ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race color ancestry religion gender gender identity national origin sexual orientation age marital status disability status veteran status or any other protected category have no bearing on our hiring decisions.

By submitting this application you acknowledge that inKind Cards Inc. may share the information you provide with trusted third-party service providers including fraud detection and application processing partners to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our . For California residents and others with applicable rights please review our privacy notice for information about your rights regarding your personal data.