Professional Services Manager II Axon Air

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Professional Services Manager II (PSM2) for Axon Air you will lead the deployment of Axon drone technology for law enforcement enterprise and public safety agencies. This elevated role requires advanced technical proficiency deep program management expertise and the ability to independently manage complex deployments.

You will serve as a trusted advisor and subject matter expert (SME) ensuring customers not only adopt Axon Air solutions but also realize their full potential to transform workflows and enhance organizational effectiveness. By combining advanced technical skills regulatory knowledge and consultative leadership you will accelerate customer adoption influence program expansion and deliver long-term success.

What Youll Do

Location: Remotely from the United States with up to 80% travel
Reports to: Manager Professional Services
Direct Reports: 0

• Engage with agency leaders (e.g. Chiefs of Police Sheriffs Command Staff Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs.
• Contribute to pre-sale efforts by conducting needs assessments providing technical demonstrations creating deployment plans and guiding agencies through T&E engagements.
• Lead and manage large and/or complex program implementations ensuring readiness compliance with FAA Part 107 and seamless integration with third-party vendors.
• Serve as a primary technical point of contact providing advanced guidance on drone operations system configurations and SaaS integrations.
• Develop schedule and deliver advanced drone-related training programs for agencies ensuring technical proficiency and long-term adoption.
• Mentor Axon Air PSMs and cross-functional partners sharing expertise workflows and best practices.
• Use project management tools (e.g. Smartsheets) to define scope track milestones mitigate risks and communicate status to stakeholders.
• Capture and communicate customer feedback including feature requests and operational challenges to inform internal teams and product roadmaps.
• Stay current with UAS technologies FAA regulations and emerging trends; contribute to product testing evaluations and recommendations.

What You Bring

• BS/BA or equivalent experience.
• 35 years of professional services technical deployment or UAS program management experience.
• Demonstrated success leading complex technical deployments and customer-facing projects.
• FAA Part 107 certification required (advanced certifications strongly preferred).
• Advanced expertise in UAS platforms (DJI Skydio SkyHero Fotokite) detection systems (Dedrone) and drone management software (DroneSense).
• Experience with network infrastructure data management or SaaS integrations preferred.
• Strong project management organizational and consultative skills with proven ability to influence executive and technical stakeholders.
• Excellent communication skills with experience providing in-person technical instruction in operational or high-stakes environments.
• Ability to work independently while also mentoring peers and junior team members.
• Willingness to travel weekly across North America (potential for international travel).
• Familiarity with law enforcement security or military operations strongly preferred.
• Comfortable working in elevated positions climbing working with hand tools and lifted objects
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.