Central Intake Support Officer

Bring Your Allied Health or Medical Admin Skills to a Role That Truly Makes a Difference

Be the first connection in someones care journey and grow your career while youre at it.

• Make a meaningful impact in regional healthcare
• Enjoy a supportive team environment and provide exceptional customer service
• Remuneration: $64123 super
• Experience the lifestyle benefits of living and working in beautiful Townsville

NWRH is on the lookout for a dedicated Central Intake Support Officer to join our committed and passionate team in Townsville QLD on a full-time basis.

About the Role

As the Central Intake Support Officer youll be the vital first point of contact for clients accessing our services. This is a fast-paced client-focused administrative role that supports intake triage and appointment scheduling for clients across multiple Allied Health disciplines.

Key responsibilities include:

• Welcoming and guiding new and existing clients through the referral process
• Building strong respectful relationships with a wide range of stakeholders
• Gathering and verifying client details to ensure smooth and timely service delivery
• Maintaining accurate client records and updating databases in line with policy
• Coordinating appointments by managing multiple calendars and ensuring information is current and complete

Youll thrive in this role if youre organised empathetic and confident working across a variety of platforms and priorities.

About You

Youre an administrative superstar with experience in Allied Health Medical or clinical administration and you pride yourself on attention to detail and client service.

To succeed in this role youll bring:

• Excellent literacy skills with the ability to interpret complex medical information
• Fast and accurate data entry abilities
• High-level proficiency in Microsoft Office
• Confidence using (or learning) client management software
• Strong organisational and multitasking skills especially with multiple calendars

This role is ideal for someone who enjoys a fast-paced environment loves connecting with people over the phone and can manage the full administrative process from initial contact to appointment booking.

Why Youll Love Working with NWRH

We love what we do and we think you will too!

Whether youre seeking a career change a new challenge or a chance to contribute to the health and wellbeing of regional communities this is your opportunity to make a tangible impact while developing your skills.

We offer:

• 5 weeks annual leave 17.5% leave loading
• Generous salary sacrificing options (up to $15900)
• A welcoming supportive team environment

• Paid Parental Leave and Paid Partner Leave
• EAP for you and your family

• Work with a supportive and dynamic team
• Have your birthday off on us!

• Recognition of Service ($500 after 2 years of service!)

Ready to Apply

If youre passionate about delivering exceptional client service and want to be part of a team making a difference in regional and remote communities apply now!

For more information contact:

Melissa Edgerton on (07)or email