Digital Program Manager

John Hancock/Manulife is transforming into a digital customercentric organization committed to making decisions easier and lives better. As we accelerate our digital strategyanchored by our differentiated behavioral insurance platform John Hancock Vitalitywe are elevating how we design deliver and measure digital customer experiences.

The Digital Program Manager plays a critical strategic role in governing and advancing programs for the U.S. Segment including the Digital Customer Leader (DCL). This leader provides program governance strategic insight crosssegment alignment and datadriven decision support to ensure digital initiatives deliver measurable business and customer impact.

This role requires specialized depth and breadth of expertise in digital program leadership strong influence across a complex matrix advanced communication skills and the ability to shape program standards and guide decisionmaking.

Position Responsibilities:

Program Governance & Strategy

• Lead the governance framework for the DCL program ensuring alignment to segment priorities digital strategy and enterprise standards.

• Develop and maintain the program roadmap ensuring clarity of objectives dependencies risks and expected outcomes.

• Provide strategic insight to shape program planning sequencing and decisionmaking

• Identify analyze and remove impediments to delivery; escalate when necessary tomaintainmomentum.

• Manage highqualitytimely andaccuratereporting for overall program multiple initiatives of varying complexity ensuring deliverables meet timelinesscopeand quality standards.

• Champion continuous improvement and change management advocating for the digital roadmap and desired outcomes.

• Ensure clear and consistent communication within a dynamic matrixed environment.

Data-Driven Reporting & KPI Management

• Develop executiveready reporting and dashboards that translate complex program data into clear insights and recommended actions.

• Partner across business and technology teams to monitor KPIs and ensure progress toward digital and customer experience targets.

• Anticipate emerging issues and advise leaders using analytical thought and informed judgment.

Execution Leadership

• Guide and influence crossfunctional teams to ensure execution aligns with strategic priorities.

• Establish mechanisms to monitor progress of initiatives/epics ensuring visibility into performance risks and required escalations.

• Drive program ceremonies (planning reviews retrospectives) to ensure delivery quality and business impact.

Stakeholder Engagement & Influence

• Serve as a key connector across segments identifying collaboration opportunities and dependencies affecting delivery.

• Act as the primary point of escalation for segment champions and a gatekeeper for adhoc information requests.

• Use advanced communication and facilitation skills to influence diverse stakeholders simplify complex issues and build consensus

Change Leadership & Continuous Improvement

• Champion digital transformation change adoption and continuous improvement across teams.

• Support the rollout of digital capabilities by ensuring alignment across stakeholders and clarity of desired outcomes.

• Promote a culture of innovation and customercentricity aligned with John Hancocks strategic vision.

Required Qualifications:

• Bachelors degree required.

• 7 years of experience in program or project management within digital environments.

• Proven experience leading complex crossfunctional initiatives in matrixed organizations.

• Background in digital strategy transformation digital marketing or digital innovation.

• Strong understanding of digital ecosystems experience delivery and metricsdriven program oversight.

• Ability to interpret internal/external business challenges and recommend program improvements.

• Ability to craft and deliver highquality executive and Boardlevel communications.

• Comfort with financial analysis business case development.

• Advanced communication diplomacy and facilitation skills with the ability to convey complex concepts to nontechnical audiences.

• Demonstrated ability to influence without authority guide stakeholders toward shared outcomes and resolve sensitive issues.

• Strong analytical and problemsolving skills; ability to take new perspectives on existing solutions and lead others to solve complex challenges.

Preferred Qualifications:

• Experience in financial services (insurance investments or banking) strongly preferred.

Competencies:

• Strategic & Critical Thinking Uses analytical thought to exercise judgment and contribute to new solutions.

• Program Leadership Leads medium to large initiatives with moderate complexity and multiple stakeholders.

• Influence & Negotiation Influences others to adopt different viewpoints; builds consensus.

• Business Acumen Interprets business challenges and recommends improvements to processes/services.

• Communication Excellence Simplifies complex information; effectively presents to senior leadership.

• Change Leadership Advocates for digital transformation and facilitates adoption across teams.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

If you are applying to this role in Massachusetts please note the salary range is $ 92475 - $160290 USD.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

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