Senior Customer Success Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to power the Worlds connections

If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

About the Role:

As a member of the Customer Success team you will act as a champion for our largest

and most critical customers. You will function as the primary post-sales point of contact

for all technical product and support questions on a day-to-day addition you

will help establish implement and run processes and projects that help deliver

successful adoption of Kong this role you will have the opportunity to

interface with everyone in the customer environment from Developers to Executives and

represent our values every day as well as allow you to understand their business

operational and technical needs to help them achieve the greatest value from Kong.

What youll be doing:

Onboard new customers while validating and identifying customers
needs key project timelines potential challenges and risk factors
Understand advocate and document the customers use case architecture
and roadmap
Drive the adoption and implementation of Kong product features by leading
hands-on product demonstrations and technical workshop sessions
Work with customers to explore new use-cases and expand Kongs API
platform usage
Document path to ROI through Joint Success Plan and playback
business value
Build active and meaningful relationships with customers and emerge
as their trusted technical advisor and a partner
Be involved in customers renewal and expansion
Effectively manage the tracking and resolution of customer escalations
on behalf of the product and services
Manage customer accounts with Kongs customer maturity model
framework
Periodic review of Kong implementation and walk-through best practices
And any additional tasks required by the manager

What youll bring:

3-5 years of experience working in a technical customer-facing role
(Technical Account Management Sales Engineering Technical
Support Professional Services.
Knowledge of developer concepts such as DevOps full-stack
application development and microservices on cloud computing
Excellent communication skills and an ability to concisely articulate
complex technical issues and solutions
Storytelling with data to articulate business value realised through Kong
products
Strong collaboration and teamwork with cross-functional teams (Sales
Product Engineering Marketing Support etc. to represent the voice of
the customer.
Strong desire to tackle hard technical problems and proven ability to do so
with little or no direct daily supervision
Experience managing multiple projects at a time while focusing on
attention to detail and deliver results across multiple initiatives such as
driving expansion customer satisfaction feature adoption and retention
Prior experience administering/interacting with an API management
platforms (plus)
Prior experience working for a technology startup (plus)
#LI-KS1

About Kong:

Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .

Required Experience:

Manager

Are you ready to power the Worlds connectionsIf you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.Abo...