Customer Support Assistant
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Job Location:
Coimbatore - India
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are looking for a passionate and customer-orientedCustomer Success Associateto join our team. This is an entry-level opportunity ideal for fresh graduates who are eager to build a career in client relationship management and SaaS/product companies.
You will support onboarding assist customers in understanding the product and ensure they have a smooth and successful experience throughout their journey with us.
Qualifications and Skills
Educational Qualification
- Bachelors degree in Business Administration Commerce Marketing Communication or related field.
- Freshers are encouraged to apply.
Skills Required
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Basic understanding of B2B business models (training will be provided).
- Willingness to learn SaaS/product platforms.
- Problem-solving mindset with attention to detail.
- Good organizational and time-management skills.
- Basic knowledge of MS Office / Google Workspace.
- Ability to handle multiple tasks in a fast-paced environment.
- Customer-first attitude with empathy and patience.
Roles and Responsibilities
- Assist in onboarding new B2B clients and guiding them through product setup.
- Provide basic product training and demonstrations to customers.
- Respond to client queries via email calls or chat in a timely manner.
- Coordinate with internal teams (Sales Product Support) to resolve customer issues.
- Track customer interactions and update CRM systems.
- Monitor product usage and follow up with customers to ensure engagement.
- Collect customer feedback and share insights with the team.
- Support renewal and retention activities.
- Maintain regular follow-ups to build strong customer relationships.
Required Experience:
Junior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We are an Education Technology Company with a focus on building High Performance Software for Educators. We are currently building EdisonOS, a powerful Operating System for Knowledge Commerce.
