Are you passionate about delivering brilliant IT support that really makes a difference
Do you want to be part of a supportive purpose-driven organisation embracing new technologies
Were looking for an enthusiastic IT Support Technician to join our dedicated IT Team and help keep our colleagues connected secure and working at their best.
As a key member of our IT Support Team you will provide first and second line support for all Trustwide IT needs. Youll be the friendly knowledgeable first contact for staff helping resolve issues quickly and professionallywhether deskside remotely or out at one of our locations.
Youll ensure our systems run smoothly daytoday contribute to ongoing improvement projects and support the rollout of new technologies across the organisation. This role is vital in enabling our teams to deliver outstanding services to the children young adults and families we support.
Key Responsibilities
Acting as the first point of contact for IT issues delivering exceptional customer service
Providing deskside and remote support across the Trust
Managing IT tickets from start to resolution keeping users updated throughout
Escalating and liaising with thirdparty suppliers where needed
Supporting the implementation of new IT solutions
Creating updating and maintaining technical documentation
Delivering clear accessible technical guidance to end users
Skills Knowledge and Expertise
Essential
ALevel education (or equivalent) plus an IT qualification or relevant professional experience
Strong customer service ethos with a high sense of ownership
Previous experience in an IT support/helpdesk role
Full UK driving licence (occasional travel to shops and Trust locations required)
Confident troubleshooting and problem-solving
Experience using ticketing and asset management systems
Knowledge of Windows Android and iOS devices
Experience with Active Directory and Office 365 administration
Desirable
Knowledge of backup technologies
Understanding of security tools (AV encryption email security)
Wi-Fi and networking experience
Exposure to POS systems
Experience with MDM solutions
Understanding of VoIP systems
PowerShell and automation skills
Were committed to creating an environment where colleagues feel valued supported and inspired.
These values shape how we work how we support each other and how we deliver our mission.
Benefits
We offer a comprehensive benefits package which includes flexible working options 28-days holiday FTE plus Public Bank Holidays group pension scheme life assurance HSF Health cash plan blue light discount and opportunities for professional development and growth and working in a supportive and collaborative work environment.
Successful applicants will be required to apply for an Enhanced check from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.
The Trust is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Naomi House & Jacksplace are an Equal Opportunities employer and committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and strive to support candidates with additional needs during the interview process. If you require any accommodations or adjustments please let us know and we will work with you to ensure a fair and accessible recruitment experience.
We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.
Once a vacancy has closed we are unable to consider further applications so please submit your application as soon as possible to avoid disappointment.
Required Experience:
IC
Are you passionate about delivering brilliant IT support that really makes a difference Do you want to be part of a supportive purpose-driven organisation embracing new technologiesWere looking for an enthusiastic IT Support Technician to join our dedicated IT Team and help keep our colleagues conne...
Are you passionate about delivering brilliant IT support that really makes a difference
Do you want to be part of a supportive purpose-driven organisation embracing new technologies
Were looking for an enthusiastic IT Support Technician to join our dedicated IT Team and help keep our colleagues connected secure and working at their best.
As a key member of our IT Support Team you will provide first and second line support for all Trustwide IT needs. Youll be the friendly knowledgeable first contact for staff helping resolve issues quickly and professionallywhether deskside remotely or out at one of our locations.
Youll ensure our systems run smoothly daytoday contribute to ongoing improvement projects and support the rollout of new technologies across the organisation. This role is vital in enabling our teams to deliver outstanding services to the children young adults and families we support.
Key Responsibilities
Acting as the first point of contact for IT issues delivering exceptional customer service
Providing deskside and remote support across the Trust
Managing IT tickets from start to resolution keeping users updated throughout
Escalating and liaising with thirdparty suppliers where needed
Supporting the implementation of new IT solutions
Creating updating and maintaining technical documentation
Delivering clear accessible technical guidance to end users
Skills Knowledge and Expertise
Essential
ALevel education (or equivalent) plus an IT qualification or relevant professional experience
Strong customer service ethos with a high sense of ownership
Previous experience in an IT support/helpdesk role
Full UK driving licence (occasional travel to shops and Trust locations required)
Confident troubleshooting and problem-solving
Experience using ticketing and asset management systems
Knowledge of Windows Android and iOS devices
Experience with Active Directory and Office 365 administration
Desirable
Knowledge of backup technologies
Understanding of security tools (AV encryption email security)
Wi-Fi and networking experience
Exposure to POS systems
Experience with MDM solutions
Understanding of VoIP systems
PowerShell and automation skills
Were committed to creating an environment where colleagues feel valued supported and inspired.
These values shape how we work how we support each other and how we deliver our mission.
Benefits
We offer a comprehensive benefits package which includes flexible working options 28-days holiday FTE plus Public Bank Holidays group pension scheme life assurance HSF Health cash plan blue light discount and opportunities for professional development and growth and working in a supportive and collaborative work environment.
Successful applicants will be required to apply for an Enhanced check from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.
The Trust is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Naomi House & Jacksplace are an Equal Opportunities employer and committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and strive to support candidates with additional needs during the interview process. If you require any accommodations or adjustments please let us know and we will work with you to ensure a fair and accessible recruitment experience.
We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.
Once a vacancy has closed we are unable to consider further applications so please submit your application as soon as possible to avoid disappointment.
Respite, end of life care and bereavement support for seriously ill children, young adults and their families. Learn how we make a difference at Naomi House & Jacksplace.
Job Location:
Monthly Salary:
Not Disclosed
Posted on:
21 days ago
Vacancies:
1 Vacancy
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