Business Support Officer

1 Month Contract With A Local Authority

To provide comprehensive administrative and business support services to ensure the efficient day-to-day running of the team/department. The role requires excellent customer service skills strong organisational ability and the capacity to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Provide a wide range of administrative support to the team ensuring smooth business operations.
  

• Maintain accurate records both manual and electronic including confidential files.
  

• File archive and retrieve documents in line with organisational standards and procedures.
  

• Accurately record information using spreadsheets and internal systems.
  

• Support general office administration tasks as required.
  

• Act as a first point of contact for internal and external customers.
  

• Respond to routine enquiries from members of the public via face-to-face interaction telephone and email.
  

• Handle requests tactfully and sympathetically maintaining professionalism at all times.
  

• Remain calm under pressure and manage competing priorities effectively.
  

• Provide basic financial administrative support including processing invoices monitoring budgets and maintaining financial records.
  

• Assist with tracking expenditure and updating financial spreadsheets.
  

• Maintain and update spreadsheets and databases accurately.
  

• Collate statistical information and assist in preparing reports in line with agreed plans.
  

• Ensure data accuracy and compliance with confidentiality requirements.
  

• Provide project management support including updating project plans and timelines.
  

• Conduct basic research to support ongoing initiatives.
  

• Organise meetings and coordinate communications with stakeholders.
  

• Support the setup of training sessions including preparing rooms and materials.
  

• Ensure refreshment areas are stocked clean and presentable.
  

Requirements

• Experience working in a business support or administrative capacity.
  

• Strong customer service skills with experience interacting with both internal and external stakeholders.
  

• Experience maintaining accurate records both manual and electronic.
  

• Competent in Microsoft Excel Google Drive and Google Workspace (Docs Sheets Gmail).
  

• Comfortable with financial administration tasks.
  

• Good organisational skills with attention to detail.
  

• Ability to work independently and as part of a team.
  

• Ability to remain calm under pressure and manage sensitive situations professionally.
  

• Experience supporting projects and updating project plans.
  

• Experience collating statistical data and preparing reports.
  

• Knowledge of data protection and confidentiality requirements.
  

• Bi-Weekly Payments
  
• 36 Working Hours Per Week
  
• Enhanced DBS is Required For This Role