Sutherland

Review and investigate product and integration issues raised by clients partners platform providers and internal teams. Provide accurate guidance on product usage questions and educate customers as needed to ensure a positive user experience. Provides reliable solutions to a variety o

Review and investigate product and integration issues raised by clients partners platform providers and internal teams. Provide accurate guidance on product usage questions and educate customers as needed to ensure a positive user experience. Provides reliable solutions to a variety o

ResponsibilitiesAct as the go-to expert on all things related to the project features policies and compliance.Monitor customer interactions to ensure quality accuracy and adherence to tone process and regulatory standardsIdentify gaps in workflows and collaborate with operations QA an

ResponsibilitiesAct as the go-to expert on all things related to the project features policies and compliance.Monitor customer interactions to ensure quality accuracy and adherence to tone process and regulatory standardsIdentify gaps in workflows and collaborate with operations QA an

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarant

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarant

Key Responsibilities:1. System Architecture and Development:   - Verify healthcare software architecture for stability interoperability portability and scalability.   - Develop system architecture software architecture system integration and distributed system architectures.   - Desig

Key Responsibilities:1. System Architecture and Development:   - Verify healthcare software architecture for stability interoperability portability and scalability.   - Develop system architecture software architecture system integration and distributed system architectures.   - Desig

You are expected to:Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledgeFill out accurate reportsEstablish and maintain communication with clients and/or team members; understand needs resolve issues and meet company exp

You are expected to:Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledgeFill out accurate reportsEstablish and maintain communication with clients and/or team members; understand needs resolve issues and meet company exp

The Client Project Manager is a key member of the Lytx Implementation Team responsible for supporting the successful delivery of client program and installation deployments. This role plays a hands-on part in building and maintaining project plans monitoring progress escalating issues

The Client Project Manager is a key member of the Lytx Implementation Team responsible for supporting the successful delivery of client program and installation deployments. This role plays a hands-on part in building and maintaining project plans monitoring progress escalating issues

The Installation Quality Specialist II supports the enhancement of installation quality by managing a queue of technical issues analyzing installation data for trends and troubleshooting problems across client platforms. They also collaborate with cross-functional teams to improve int

The Installation Quality Specialist II supports the enhancement of installation quality by managing a queue of technical issues analyzing installation data for trends and troubleshooting problems across client platforms. They also collaborate with cross-functional teams to improve int

You are expected to:Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledgeFill out accurate reportsEstablish and maintain communication with clients and/or team members; understand needs resolve issues and meet company exp

You are expected to:Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledgeFill out accurate reportsEstablish and maintain communication with clients and/or team members; understand needs resolve issues and meet company exp

 Associate Managers in this role get to:Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or ne

 Associate Managers in this role get to:Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or ne

Minimum of 10 years of JavaScript expertise.Knowledge of JavaScript Framework and Libraries particularly Angular and Electron.Strong expertise in Asynchronous Programming.Expertise in using JavaScript and related frameworks in building cross-browser compatible front-ends.Expertise in

Minimum of 10 years of JavaScript expertise.Knowledge of JavaScript Framework and Libraries particularly Angular and Electron.Strong expertise in Asynchronous Programming.Expertise in using JavaScript and related frameworks in building cross-browser compatible front-ends.Expertise in

Job Description    Strong hands-on L2 level experience on Network Hardware like Cisco switches Palo Alto Fortinet Cisco ASA.    Strong practical knowledge of network concepts including DNS DHCP VPN network protocols port configuration link aggregation spanning tree optimization and pe

Job Description    Strong hands-on L2 level experience on Network Hardware like Cisco switches Palo Alto Fortinet Cisco ASA.    Strong practical knowledge of network concepts including DNS DHCP VPN network protocols port configuration link aggregation spanning tree optimization and pe

The Senior Team Manager (STM) is responsible for leading and managing a group of Team Managers and their respective teams within a high-performing contact center campaign. This campaign includes credit sales loan/credit approval processing and end-to-end customer service. The STM ensu

The Senior Team Manager (STM) is responsible for leading and managing a group of Team Managers and their respective teams within a high-performing contact center campaign. This campaign includes credit sales loan/credit approval processing and end-to-end customer service. The STM ensu

Demographic changes (e.g. address name email authorized to speak with)Answering collection calls originated by customer (Inbound) and originating phone calls to borrowers residence and place of business on LiveVox software (Outbound) for the purpose of using real time payment methods

Demographic changes (e.g. address name email authorized to speak with)Answering collection calls originated by customer (Inbound) and originating phone calls to borrowers residence and place of business on LiveVox software (Outbound) for the purpose of using real time payment methods

Sutherland is looking for a skilled Python Data Engineer with strong experience in Apache Airflow data pipeline development and cloud data platforms (Snowflake / AWS). The role involves building and orchestrating scalable ETL/ELT workflows and automating data processes across multiple

Sutherland is looking for a skilled Python Data Engineer with strong experience in Apache Airflow data pipeline development and cloud data platforms (Snowflake / AWS). The role involves building and orchestrating scalable ETL/ELT workflows and automating data processes across multiple

Database Management: Install configure and maintain SQL Server instances ensuring optimal performance and availability.Monitoring & Optimization: Monitor database performance conduct tuning and optimize queries to enhance efficiency on periodic basis.Backup & Recovery: Implement and m

Database Management: Install configure and maintain SQL Server instances ensuring optimal performance and availability.Monitoring & Optimization: Monitor database performance conduct tuning and optimize queries to enhance efficiency on periodic basis.Backup & Recovery: Implement and m

QA Engineer (Manual Automation) 46 Years We are looking for a QA Engineer with 46 years of experience in manual and automation testing. Key Requirements: Strong experience in Selenium automation Solid hands-on manual testing (functional regression smoke) Experience with Java or Java

QA Engineer (Manual Automation) 46 Years We are looking for a QA Engineer with 46 years of experience in manual and automation testing. Key Requirements: Strong experience in Selenium automation Solid hands-on manual testing (functional regression smoke) Experience with Java or Java

Role IntentThis role is intended for experienced software developers not traditional automation engineers. The focus is on building and evolving automation frameworks and platforms used by multiple teams across our CXone division including developing a new agentic AIdriven automation

Role IntentThis role is intended for experienced software developers not traditional automation engineers. The focus is on building and evolving automation frameworks and platforms used by multiple teams across our CXone division including developing a new agentic AIdriven automation

Key Responsibilities Implement features of the platform using a combination of C# PowerShell bash and YAMLParticipate in code reviews and other development activities via Azure DevOps and GitContribute to deliverables of SDLC in JamaTroubleshoot installation and application deployment

Key Responsibilities Implement features of the platform using a combination of C# PowerShell bash and YAMLParticipate in code reviews and other development activities via Azure DevOps and GitContribute to deliverables of SDLC in JamaTroubleshoot installation and application deployment

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: - Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectat

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: - Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectat

Administer and maintain Oracle WebLogic Server (11g and 12c) including server configurations deployments and health monitoring.Create configure and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.Troubleshoot application and infrastructure i

Administer and maintain Oracle WebLogic Server (11g and 12c) including server configurations deployments and health monitoring.Create configure and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.Troubleshoot application and infrastructure i