This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations. Keep management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Qualifications :
Our most successful candidate will have:
- Ability to oversee project managers its not a QA with hearing and calibrations expect more tenure
-Review checklists performed by PM for clients assigned
-Expected background in Tech accounts
-Tableau Knowledge is desirable
-Excel Advance level
- English B2 level
- Ability to work in MS Office
- Ability to work in a fast-paced environment
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
- Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more