Team Leader Disability Gateway
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Job Location:
Yearly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
- $111k - $114k (depending on skills & experience) Super Salary Packaging
- Full-time 6-month Parental Leave Contract Based at our National Office in Glebe on Gadigal Land
- Work in a positive team culture & enjoy hybrid working flexibility
OurOrganisation
The Benevolent Societys vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children young people and their families; older people; carers and people with disability. We are an independent non-religious service provider which supports people tolive lifetheir way.
As part of The Benevolent Societys vision we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. Weremainsteadfast in our commitment to promoting the economic political and social inclusion of Aboriginal and Torres Strait Islander peoples.
About the role
As our Team Leader - Disability Gatewayyou will lead and motivate a team of 1012 dedicated Community Service Consultants who are the voice of our organisationand the first point of contact for people accessing the Disability Gateway Program.
You will support your team to deliver high-quality efficient and person-centredservices in a high-volume telephony and remote service environment. You will build capability through coaching supervisionand quality assurance and foster a positive high-performing team culture aligned with our values and service frameworks.
Duties
- Lead and support a team of approximately 1012 Community Service Consultants in a hybrid and remote working environment.
- Collaborate with your Manager to ensure the teamdeliversquality serviceand performance expectations.
- Monitor and manage contact centreoperations including call queues service delivery metricsand team KPIs to ensure timelyand high-quality service delivery.
- Provide monthly supervision and conduct quality assurance reviews (two calls per team member per month).
- Coach and develop team members including supporting senior staff to build leadership capability.
- Coordinate regular communication channels including team meetings and 1:1 discussions with team members.
- Identify opportunities for continuous improvement and contribute to the development of procedures processes and quality frameworks.
- Foster a positiveengagingand high-performing teamculture.
Our Benefits
We support people to live their best life. That includes you our employee. A best life is unique to everyone and can change as life changes:
- Salary Benefits - You can package up to $15900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated meaning you take homeeven more pay!
- Motor Vehicle Packaging Options -to suit your lifestyle.
- Work/Life Balance-Enjoy flexible work arrangements including hybrid home/office options andaccrueanadditionalday off each month (a bonus of 12 days per year) as a full-time employee.
- Recognition and Reward-Sector competitiveremuneration various recognitionprogramsand access to long service leave after 5 years.
- Wellness- Stay fit with a Fitness passportutiliseour Employee Assistance Program and evenpurchaseadditionalleave.
- Professional Development -We tailor career development opportunities to all employees and volunteers for career enrichment fulfilment and growth.
- Our Reconciliation Commitment -Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave as well as the option to be a voice on reference networkinggroups the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.
Skills and Experience
- Demonstrated leadership experience within disability services NDIS or a similar community services environment.
- Understanding of the NDIS and disability service system is highly desirable.
- Highly organised with the ability to work in a structured high-volume contact centre environment.
- Strong coaching and peopleleadership skills with the ability to empower and develop team members.
- Ability to lead teams to achieve service delivery outcomes and KPIs.
- Strong communicationand relationship-building skills.
- Relevant tertiary qualification (desirable not required)
If you identify as Aboriginal and/or Torres Strait Islanderpeoples then we want to hear from you. The Benevolent Societyrecognisesand values cultural knowledge and wisdom of Aboriginal and Torres Strait Islandercommunitieswe therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice one who offers provides and practices cultural safety in our workplace.
Apply online today bysubmittingyour resume!
Have any questions Contact Siavash on.
The artwork above is by Jasmine Sarin a proud Kamilaroi and Jerrinja woman from NSW who grew up on the South Coast in Jerrinja and Yuin country (Nowra) and Dharawal country (Wollongong).
This role aligns to the capability requirements of a People & Operational Leader. Please see the Capability Framework attached below to discover essential skills values and behaviours required at this level.
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
At The Benevolent Society, we put people first and work together as one to meet our vision of a just society where all Australians can live their best life. Call 1800 236 762.
