Agency Reward and Support Assistant

Position Responsibilities:

• Assists Agency Rewards and Support team and related initiatives ensuring delivery of high-quality service to the agency force within agreed turn-around time to improve distributor experience and drive engagement.
• Assists and resolves distributor issues related to onboarding requirements within agreed turn-around time either through direct handling or escalation to the concerned business unit.
• Assists in projects like process review documentation and improvement including digitization of applicable rewards services to drive engagement of the agency force.
• Collaborates within ACER DRQC and Compliance teams on Advisor and Leader status particularly in relation to granting recognition and release of rewards or incentives.

• Handles Financial Advisor and Agency Leader onboarding requirements specifically Company ID business cards and Company related certifications.
• Ensures spending on the benefits program is within allowed expense budget by regularly forecasting and monitoring expenses.
• Ensures compliance with all control related policies.
• Collaborates with Sales Management Teams to share applicable rules and processes on onboarding requirements.

• Ensures support processes comply within service level arrangements which include IDs office badges business cards secretary codes certification requests and bank endorsements.
• Prepares relevant and prompt reports necessary to ensure proper management and monitoring of deliverables like ID affiliations certifications and business cards.
• Assists advisors and agency leader 201 file in relation to approved incentives like car loan booster loan and start-up loans.
• Assists release of correspondences to agency leaders and advisors.

Required Qualifications:

• Must be a degree holder of any 4-year business-related course.
• At least 1 year of experience in Rewards Administration and Sales Support in a sales or marketing organization
• Relates well across all levels of employees and agency associates in the organization.
• MS Office Application (Excel Word PowerPoint)
• Document Management apps tools and systems are an advantage.
• Life Insurance Sales Support and Distributor Rewards background an advantage.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .