Supply Chain Help Desk Analyst
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Emersons 130 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations molding us into the company we are today. By joining us as a Supply Chain Help Desk Analyst you will assist our customers who have questions or issues related to Supply Chain System tools by delivering exceptional customer service support. You will work remotely with customers system administrators and IT teams to answer questions and provide Tier 1 support to help resolve issues quickly and efficiently.
If this sounds like a perfect fit for you apply now and join our team in Mandaluyong City Philippines!
In This Role Your Responsibilities Will Be:
- Respond to questions and problems via the ServiceNow ticketing system.
- Provide Tier 1 support to fix issues.
- Escalate questions and issues to System Administrators and Emerson IT as needed.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
Who You Are:
You have a strong drive for results and exhibit enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate high-quality results. You are proactive and resourceful at solving problems. You can proficiently communicate. Youre interpersonally savvy and able to collaborate with other people.
For This Role You Will Need:
- Bachelors degree in IT Business Supply Chain or related courses.
- Excellent problem-solving and analytical skills.
- Basic knowledge of computer systems and troubleshooting software.
- Ability to break down processes and deliver clear step-by-step instructions.
- Good verbal and written communication skills.
- Commitment to providing exceptional customer service.
Preferred Qualifications that Set You Apart:
- Experience working as an IT help desk technician or in a similar customer support role is a plus.
- Passion for problem-solving and customer service.
- Ability to diagnose and resolve technical issues.
- Team-oriented mindset with an openness to constructive feedback.
- Eagerness to learn new technologies and systems.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
#LI-Hybrid
Required Experience:
IC
Key Skills
- Microsoft Access
- Continuous Improvement
- Business Analysis
- SAP
- Supply Chain Experience
- Business Process Modeling
- Process Mapping
- Analysis Skills
- SAP APO
- SAP Supply Chain Management
- Production Planning
- ERP Systems
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
