Application Support

Toronto - Canada

Monthly Salary: CAD 10 - 10

Experience Required: 5years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Role and Responsibilities

What is the opportunity

Join our Application Maintenance team to provide critical application support and infrastructure expertise for our enterprise application this role you will be responsible for -based applications and their underlying infrastructure while contributing to strategic platform modernization initiatives. You will work closely with development teams infrastructure specialists and business stakeholders to ensure application reliability performance and successful technology transitions.

What will you do

Provide tier 2/3 application support applications including troubleshooting incident resolution and root cause analysis

Participate in Windows Server platform modernization and migration initiatives

Migrate manage and support Windows Server environments hosting IIS web applications and MSSQL databases

Monitor application performance analyze logs and proactively identify potential issues

Collaborate with development teams to resolve application defects and implement enhancements

Document support procedures runbooks and technical configurations

Participate in on-call rotation to provide after-hours support as needed

Contribute to continuous improvement initiatives to enhance application stability and supportability

What do you need to succeed

Must have:

Extensive hands-on experience applications in enterprise environments

Strong expertise with IIS (Internet Information Services) configuration troubleshooting and administration

Solid experience with Microsoft SQL Server including query optimization performance tuning and database administration fundamentals

Proven experience with Windows Server environments (or newer)

Strong analytical and troubleshooting skills with ability to diagnose complex technical issues

Experience with monitoring and logging tools (e.g. Dynatrace ELK Grafana)

Familiarity with PowerShell scripting for automation and administration tasks

Excellent communication skills with ability to work effectively with technical and non-technical stakeholders

Strong documentation skills and attention to detail

Nice-to-have:

Experience with Windows Server migration projects and platform upgrades

Experience with cloud platforms (OpenShift preferred)

Understanding of ITIL practices and incident/change management processes

Required Skills:

Experience (Years): 8-10

Role and Responsibilities What is the opportunityJoin our Application Maintenance team to provide critical application support and infrastructure expertise for our enterprise application this role you will be responsible for -based applications and their underlying infrastructure while contributing...