Manager, Admissions Performance and Insights

Weekly outpatient therapy isnt always enough and a trip to the ER isnt the only answer. Patients and their families rely on CompassHealth Center whenincrisis every day wehelp people overcome depression anxiety suicidality obsessions/compulsions trauma chronic pain and other obstacles in order for our patients to live freely.

About This Role

Manager Admissions Performance & Insights is a strategic leader responsible for overseeing all KPI driven operations within the business development and admissions function. This role ensures integrity accuracy and timely delivery of business development and admissions data supports operational excellence and drives continuous improvement through data-driven insights. The manager will manage reporting quality assurance staff performance insights and process optimization directly impacting the business development and admissions teams effectiveness and the organizations growth.

What Youll Do:

• Strategic decision support
  • Inform strategic planning:Provide leadership with data-backed insights to help them set targets and implement effective strategies for long-term growth.
  • Improve risk assessment:Use data to identify and assess potential risks associated with new initiatives or projects allowing for better planning and integration.
  • Evaluate performance:Analyze the performance of different projects team members marketing initiatives and operations to quickly determine what is working well and what areas are underperforming.
• Operational efficiency
  • Streamline processes:Analyze existing workflows to identify bottlenecks and inefficiencies use analytics to suggest data-driven improvements lead process improvements across cross-functional teams
  • Reduce operational costs:Use data to identify areas of waste optimize resource allocation and improve the efficiency of operations like supply chain management.
  • Implement real-time dashboards:Create enhance and populate dashboards that provide immediate insights into key performance indicators enabling faster decision-making and reaction to issues.
• Collaborate with cross-functional teams: identify and implement process enhancements.
• Customer and market insights
  • Understand referent/customer behavior: Analyze customer data and feedback to understand needs preferences and pain points which can inform process development and service improvements; including call auditing recordings for analytics
  • Enhance referent/customer experience: Gather and analyze data on customer interactions to identify opportunities to improve service build loyalty and increase satisfaction.
  • Conduct market research:Use analytics to gain a deeper understanding of the competitive landscape and market dynamics to inform strategic planning.
• Revenue and growth
  • Identify new revenue streams:Analyze market trends and existing data to uncover new business opportunities and revenue-generating activities.
  • Increase customer lifetime value:Develop predictive models that use historical data to target referrals with personalized offers encouraging repeat referrals.
  • Optimize strategies:Use market analysis and customer data to set competitive strategy
  • Support strategic partnerships:Analyze potential partners and market data to identify and evaluate collaborations that can create new opportunities and value.
  • Improve lead generation and conversion:Analyze marketing data to identify the most effective channels for prospecting and qualifying leads then work with leads to improve conversion rates.
    • quarterly BD incentive payout calculations
    • referral/admit attribution
    • territory and rep dashboards
    • performance tracking
    • administering comp plan model

Who You Are:

• Bachelors degree in Human Services Analytics Data Science Healthcare Informatics or related field (Masters preferred)
• 3 years of experience in process improvement data analysis preferably in healthcare or admissions operations
• Advanced skills in data visualization tools (e.g. Power BI SQL and Excel)
• Strong communication leadership and team development skills
• Experience with performance management coaching and process improvement methodologies.
• Project management/process improvement skills
• Masters degree preferred
• 5 years of experience (ideally with some operational exposure)

We know job descriptionscan be intimidating so if this sounds like an opportunity for you please dont hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health bringing passion connection and patient-centered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland we serve hundreds of patients every day ranging from ages 5 through adulthood in our onsite facilities or through our flourishing virtual fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us and hopefully will be to you too. Cultural humility teamwork continuous improvement connection patient centered care passion innovation and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth and opportunities to pursue continuous development within our organization.

For eligible positions our other benefits include: comprehensive medical/dental/vision plans 401k program with company matching generous PTO (including competitive parental leave after 1 year of employment) and continuous training through CEU seminars and volunteering opportunities.

Whats Next

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft so whether or not you check all the boxes we encourage you to apply wed be grateful to hear from you!