Bilingual Nurse Field Case Manager

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

The Bilingual Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment planning facilitation service coordination evaluation and advocacy to meet the patient /physician/client needs through flawless customer service. The Nurse Field Case Manager will deliver through expert communication skills and available resources quality and cost-effective treatment outcomes for the patient. The Nurse Field Case Manager will work directly with the reimbursement team to help secure drug coverage.

Nature and Scope

The Nurse Field Case Manager will help support a busy case load in Canada providing disease state molecule education and training to patients and care-givers service coordination in-clinic and telephone support monitoring of adherence and side effect management. Building strong working relationships collaboration effective communication and attention to detail both internally and externally are key responsibilities to meet specific team and business addition the Nurse Field Case Manager will attend pre-booked training sessions complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures Policies and the College of Nurses Standards of Practice.

What you will do:

Responsible for a patient and physician/clinic case load

Act as the primary resource & contact for patients physicians Health Care Professionals and vendors.

Coordinates & facilitates the client progress from enrollment and throughout therapy

Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly

Provide status updates related to reimbursement; patient training requirements; pharmacy dispensing/ delivery/refill requests

Report all Adverse Event (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network

Provide in-clinic training & build relationships on behalf of the program

Work collaboratively with the Pharma company representatives

Respect confidentiality advocate for patients/families to facilitate positive outcomes and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics

Demonstrate commitment to Continuous Quality Improvement

Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances

Assume responsibility for personal and professional development

Other responsibilities as required by SDM Specialty Health Network

What you bring:

Registered Nurse with a current unrestricted license in the province of employment. BScN preferred however a combination of experience and education will be considered

Disease state experience in Gastroenterology Rheumatology Dermatology Neurology (MS) an asset; specialty biologic strongly preferred

Proficient in reimbursement landscape and completion of Special Authorization and Appeal Letters

Recent experience with Patient Support Programs (PSP)

Demonstrated customer/account focus and consistently deliver on the PSP value proposition

Fluently bilingual in both written and spoken languages is an asset (French & English)

Five or more years direct clinical experience

Strong telephony skills

Demonstrated leadership experience and ability to work under pressure

Ability to provide an organized efficient approach to case management

Possession of excellent skills in assessment communication critical thinking and decision making

Ability to demonstrate understanding of SDM Specialty Health Network policies legal considerations and professional ethics

Proficiency of computer skills including Microsoft applications (Outlook Word Excel and Internet Explorer); experience with web based applications (Salesforce)

Ability to adapt to a changing environment

Commitment to the principle of quality client-centered service delivery

Knowledge of case management processes

Valid drivers license and with reliable vehicle

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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