IT Technician I (MSP)

Spokane, WA - USA

Hourly Salary: $ 25 - 30

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Why Join TeamLogic IT

At TeamLogic IT youll work with a variety of clients technologies and real challengesnot just reset passwords all day. Were a people-first company that values curiosity collaboration and continuous improvement. You get the close-knit feel of a local office backed by the experience and resources of a nationwide network of technicians.

Benefits include:

Medical - Dental - Vision
Diverse and engaging work
Team-oriented environment
Career growth and training opportunities
Competitive compensation
Supportive people first culture

About the Role

As an IT Technician I youll be the initial point of contact for support requests helping end users stay productive and resolving issues across a variety of environments. Youll troubleshoot Windows MacOS servers networks and cloud services while delivering an excellent customer experience every step of the way.

This is an ideal role if you enjoy hands-on problem solving learning new technologies and working directly with customers in a fast-paced Managed Service Provider (MSP) setting. Candidates must reside in the Spokane/CDA area and have 12 years of MSP experience.

What Youll Do

Provide fast friendly technical support via phone remote tools and onsite visits
Prioritize and resolve tickets according to defined SLOs
Troubleshoot Windows 11 MacOS and Windows Server issues (2019)
Perform onsite hardware fixes workstation builds and peripheral setups when needed
Install and maintain antivirus tools and system updates
Handle new hire provisioning and system setup
Document all work in the PSA after each interaction
Maintain accurate customer environment documentation
Create/update internal procedures or knowledge-base articles for recurring issues
Communicate clearly with customers about ticket status and resolutions
Participate in the on-call rotation with other technical staff
Support company safety and security standards
Perform other duties as assigned

What You Bring

Passion for delivering a great customer experience
Strong troubleshooting skills for workstations basic server issues and everyday IT challenges
Ability to translate technical issues into clear simple language
Excellent communication and collaboration skills
Strong organizational and diagnostic abilities
Ability to adapt quickly and multitask in a dynamic environment
Reliable self-motivated and detail-oriented
Ability to document issues and solutions thoroughly

Preferred Technical Expertise:

Microsoft 365 administration
Windows 10/11 Server MacOS
Active Directory knowledge
Basic networking concepts
Familiarity with Autotask NinjaOne IT Glue or Addigy
Exposure to Azure or AWS
Certifications such as CompTIA A Network Security
Valid drivers license for occasional onsite visits

If This Sounds Like You

Youll thrive in our environment. Youll grow your skills work with supportive teammates and play a key role in helping businesses operate more securely and efficiently through technology.

Compensation: $25.00 - $30.00 per hour

Our growth isnt measured in numbers its an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Were Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.

Required Experience:

Benefits:401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceWhy Join TeamLogic ITAt TeamLogic IT youll work with a variety of clients technologies and real challengesnot just reset passwords all day. Were a p...