ITSM Configuration Manager

Are you ready for a sneak-peek in the day of a ITSM Configuration Manager in Netcompany

As an ITSM Configuration Manager you will:

• Drive the development adoption and standardization of Configuration Management best practices across ITSM processes.
• Contribute to the definition of the Configuration Management strategy objectives and roadmap ensuring alignment across services.
• Ensure the Configuration Management process and CMDB framework are implemented fit for purpose and compliant with enterprise standards.
• Facilitate advisory and tactical boards engaging stakeholders to ensure process governance and alignment.
• Oversee the centralized CMDB and associated toolset ensuring integration data quality and ongoing optimization.
• Establish clear roles and accountability for Configuration Process Owners CI Owners and Controllers.
• Define monitor and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.
• Maintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability.

Qualifications :

What would make you a fit for the role:

• University degree in Computer Science Information Technology or a related field.
• Minimum of 4 years of relevant experience in IT service management preferably in multi-tower and multi-site environments.
• Strong understanding of IT service management best practices and standards (e.g. ITIL IT4IT).
• Proven experience in delivering ITSM processes across complex environments.
• Competency in various planning and process improvement methodologies; strong analytical skills with the ability to interpret data and statistics for forecasting and decision-making.
• Excellent verbal and written communication skills; ability to deliver presentations clearly and effectively. Command of English is required; French is a strong plus.
• Relevant certifications in at least one of the following areas:
  • ITIL 4 Managing Professional
  • ITIL v3 Intermediate / Expert / MALC
  • IT4IT
  • UML BPMN 2.0 (Business Process Modelling)
  • OMG Certified Expert in BPM (OCEB)

Additional Information :

Being a part of the Netcompany team you will be provided with:  

• Opportunity to work in a modern environment. 
• Competitive compensation & benefits package 
• Hospitalization plan 
• Hybrid working model
• Meal allowance 
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises) 
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings) 
• Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time