Workforce Management Senior Consultant
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Job Location:
Lake Mary, FL - USA
Yearly Salary:
$ 72000 - 141000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.
Were seeking an experienced Workforce Management (WFM) Senior Consultant to lead forecasting staffing strategy analytics and operational performance initiatives across a multi skilled service environment. This role is perfect for someone who excels in data driven decision making thrives in complex operational ecosystems and can influence leaders with actionable insights.You will serve as a strategic partnerimproving workforce efficiency enhancing customer experience outcomes and enabling operational excellence.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Strategic Workforce Planning
- Build and enhance dashboards and reporting that drive clarity around staffing needs trends variances and performance.
- Translate complex data into clear insights and recommendations for leaders and stakeholders.
- Maintain/Enhance staffing models (Forecasting/Capacity) and resource optimization strategies across multichannel multiskill environments.
- Support workforce redesign initiatives including staffing mix optimization skillbased routing and futurestate operating models.
Project & Stakeholder Leadership
- Lead endtoend consulting engagements including scope definition delivery and execution.
- Present findings communicate risks and provide guidance to leaders at all levels.
- Facilitate discussions across diverse stakeholder groups to align strategies and solve complex problems.
Process & Technology Optimization
- Recommend and implement enhancements related to WFM tools routing logic analytics platforms and workforce processes.
- Identify automation opportunities to streamline forecasting scheduling and reporting practices.
- Support the rollout of new systems ensuring adoption and effective change management.
Education and Experience
- 5 yearsof Workforce Management experience in service delivery insurance operations
- Strong expertise in forecasting capacity planning staffing modeling and WFM technology.
- Exceptional analytical skills with the ability to interpret large data sets and build compelling data stories.
- Proficiency with tools such as Excel Power BI/Tableau WFM platforms
- Demonstrated experience leading projects influencing crossfunctional teams and delivering measurable outcomes.
- Strong communication skills with the ability to present confidently to senior leaders.
- Bachelors degree or equivalent experience.
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In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $72000 to $141000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Change Management
- Order Management System
- Business Analysis
- Visio
- Data Management
- Project Management
- Metadata
- Management Consulting
- Data Analysis Skills
- Taxonomy
About Company
CNA provides insurance solutions to more than 1 million businesses and professionals worldwide. With more than 100 years of industry experience, CNA has earned a reputation as one of the most trusted commercial insurance companies in the business. We’re a powerful legacy built on expe ... View more
