Expert Services Mgmt Manager

What you get to do in this role:

• Manage team of Platform Architects
• Point of escalation for partner support team to help determines requirements by working with partners
• Answers inquiries by clarifying desired information; researching locating and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Maintains call center database by entering information and provide analysis
• Updates job knowledge by participating in educational opportunities
• Operational support for all partner related inquiries
• Create/modify knowledge base solutions/FAQ (internal as needed)
• Other duties as assigned.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Customer service oriented with strong interpersonal skills and ability to positively interact with fastpaced
• Management skills and experience
• Customer service skills and good with building relationships
• Ability to drive collaboration with program operations functional and technical teams to effective problem resolution
• Handles self with highest level of professionalism in all communications
• High energy with the capability to multitask in a dynamic rapidly growing organization
• Understanding of both domestic and international markets
• Excellent English speaking and writing skills

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time