Senior Project Manager- Environment Testing

Position Summary: 

The Senior Project Manager is accountable for coordinating and managing clients projects through all phases of laboratory operations including project set-up and maintenance login review communication of analytical issues client account maintenance reporting invoicing bottle orders client pickups and identification of work share facilities. The Senior Project Manager role fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities:

Project set-up 

• Project review in LIMS 
• Sets up project 
• Adds any project notes (special reporting and invoicing instructions etc.) 
• Reviews project documentation (permits SOW QAPP and purchase/task orders) 
• Adds any project documentation to central repository (permits SOW QAPP and purchase/task orders) 
• Sets up client for MyEDL
• Manages purchase orders task orders contracts and change order requests 
• Verifies that lab compound lists and limits meet project requirements for new projects not quoted 
• Adds any project specific limits/lists to LIMS 
• Deliverable assignment and delivery route 
• For new projects not quoted confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
• Communicates project details to operations 
• Initiates project kick off call with client and pertinent staff if needed 
• Engages workshare labs service centers and non-Eurofins Environment Testing America locations as needed for new projects not quoted 
• Works with operations to ensure adequate capacity for incoming work (forecasting) 
• Provides updates to operations on upcoming work 
• Familiarity with state and national program requirements as it pertains to work mix 
• Create bottle orders 
• Schedules courier or field sampler if needed 
• Verifies that lab certification meets project requirements 
• Verifies that lab compound lists and limits meet project requirements
• For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed submits a helpdesk ticket 

Sample Receipt 

• Communicates any issues to clients for duration of project 
• Manages incoming work for Rush and short holds 
• Reviews log-in 
• Resolves log-in issues with client Informs client of any log-in discrepancies 
• Sends client sample receipt confirmation 
• Reviews draft invoice 
• Confirms that any client needed information (purchase order project number etc.) is recorded in LIMS for invoicing

Reporting 

• Client specific report requirements 
• Reviews job list daily and manages due dates 
• Communicates any expected delays to clients before the job due date 
• Confirms correct report format and EDD format is used 
• Creates and issues final report by client due date 
• Issues final data packages 
• State reporting forms and submission 
• DMR forms 
• EDD checkers 
• Data upload 

Invoicing

• Sets up delivery route 
• Reviews final invoice before issuing to client 
• Generates credit/debit memos as needed 
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client if needed 
• Submits revised invoices 
• Initiates follow up calls to confirm correct invoicing 
• Works with collections on A/R follow up

Client set-up 

• Takes new quote requests from clients 
• Reviews client contract requirements 
• Reviews purchase orders 
• Submits purchase orders for approval and returns approved orders to client 
• Follows up on client terms and credit limit

Account Maintenance 

• Follow up calls and visits with clients
• Submits client complaints and participates in corrective action/follow-up as needed 
• Communicates client issues/complaints to sales 
• Follows up on client requests 
• Provides technical support as needed 
• Uses company resources to follow up on client requests 
• Familiarity with company capabilities and key contacts 
• Forward opportunities and leads to sales 

Quotes & Proposals 

• Initiates project QAPP review with operations QA and subcontract labs as needed
• Initiates technical support from operations as needed (special requests method development technical review etc.) 
• Quote generation and approvals 
• Reviews client quote requests for capabilities certifications scope 
• Confirms client contracts (if applicable) and pricing 
• Determines lab placement for the work Confirms that lab certification meets project requirements 
• Confirms that lab compound lists and limits meet project requirements 
• Creates quotes 
• Submits quotes for approval 
• Sends quotes to client 
• Provides QAPP / SOW information to the client as needed 
• Updates status in LIMS
•  Account maintenance 
• Supports the follow up of quotes/bids for tracking purposes

Additional duties as assigned 

Role is full time first shift M-F 8am-5pm with additional hours as needed. 

Qualifications :

Basic Minimum Qualifications: 

• Bachelors Degree (four years of client-relationship/client service experience in a related setting may substitute for a degree)
• Previous Customer Service experience in the Environmental industry 2 years preferred 
• Computer skills- proficiency with Word Outlook Excel
• Professional working proficiency in English is a requirement including the ability to read write and speak in English.
• Authorization to work in the United States indefinitely without restriction or sponsorship

Ideal Candidates will have: 

• 2-4 years of customer service experience in an Environmental Science field
• Previous project management experience preferably in lab testing or a related field 
• Some prior science or lab experience
• Great attention to detail
• Professional communication skills
• Strong computer skills 

Additional Information :

Pay rate: $/year 

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.

As a Eurofins employee you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.

*The benefits package offered will vary based on the employees full-time or part-time regular status.

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in Testing for Life our mission to contribute to a healthier and safer world and our core values we are building a strong foundation for Environmental Social and Governance (ESG) initiatives. Eurofins commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the sameserving as a true ESG Enabler.

Find out more in our career page: Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and Eurofins Scientific  agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2025 Eurofins generated total revenues of EUR 7.296 billion and has been among the best performing stocks in Europe over the past 20 years.

All your information will be kept confidential according to EEO guidelines.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time