Director of Learning and Development

As the Director of Learning & Development you will be responsible for overseeing and implementing all aspects of training at Fairmont Grand Del Mar. Youll work collaboratively with People & Culture and Department Heads to assess develop and facilitate all training and ensure engagement from colleagues and leaders. While youll need basic computer expertise communication motivation and presentation skills will be imperative for this position.

What you will be doing:

The Director of Learning & Development will be responsible for all Hotel and Corporate training programs through collaboration effective communication and positive working relationships with all colleagues. This will include:

• Implementing and evaluating new training initiatives to maximize operational effectiveness and ultimately guest satisfaction
• Planning coordinating and presenting corporate training programs in accordance with Accor requirements including harassment-free workplace diversity communication leadership and related training to meet specific departmental needs.
• Conducting meetings with Department Heads trainers and employees to review performance trends develop action plans and give recognition.
• Facilitating and supporting Fairmont Learning Programs with a focus on New Hire Orientation Heartist Journey Service Culture and Luxury Service Standards

Qualifications :

Your experience and skills include:

• Previous proven experience developing and facilitating management and leadership development training programs
• Training experience in a similar function in a luxury hotel is an asset
• Ability to prioritize simultaneous tasks in a fast-paced environment and work effectively and efficiently to support and maintain good relationships with internal departments colleagues corporate teams and vendors.
• Team Work Customer Service Focused Positive Attitude
• Unparalleled Integrity and Work Ethic
• Strong communication skills
• Incredible anticipation skills

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time