Spanish Customer Support in Lisbon

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Advance Your Career in Customer Support Excellence!

Do you enjoy supporting others and turning questions into positive outcomes Were looking for a customer-focused Specialist to join a collaborative and fast-paced team. If you approach challenges with empathy strong communication skills and professionalism this role could be the perfect opportunity for you.

Role Overview:

As a Customer Support you will serve as the primary contact for users delivering assistance via email chat phone and social media. From account access and billing matters to technical troubleshooting your mission will be to ensure a seamless and high-quality experience from first contact to final resolution.

Key Responsibilities:

Deliver timely and professional support across various communication channels
Assist users with account setup password recovery billing inquiries and identity verification
Identify and resolve technical concerns while keeping customers updated throughout the process
Maintain a respectful and customer-focused tone in every interaction
Record and manage cases accurately in line with internal guidelines
Collaborate with internal teams to optimize workflows and improve service quality
Share insights and suggestions to continuously enhance customer satisfaction and support performance

Requirements:

Language Skills: Fluent in Spanish (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Onsite Work: Engage and grow in a collaborative office environment
Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!

Advance Your Career in Customer Support Excellence! Do you enjoy supporting others and turning questions into positive outcomes Were looking for a customer-focused Specialist to join a collaborative and fast-paced team. If you approach challenges with empathy strong communication skills and professi...