MidSenior Business Analyst (MFD)

Job Req Number: 108137
Time Type: Full Time

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The Process Automation & Business Intelligence Department is responsible for supporting DSV GBS by identifying designing and delivering automation analytics and digital solutions across various business areas.
Our goal is to eliminate repetitive and timeconsuming tasks improve process quality reduce Average Handling Time (AHT) and support more efficient and standardized ways of working.

The department consists of three teams:

• Business Process Analytics
• Development
• Maintenance

In addition the department acts as the Power BI Center of Excellence (CoE) for GBS supporting reporting standards best practices and analytical solutions.

As a member of the Business Process Analytics Team you will work closely with Business Process Owners stakeholders and development teams. Your role is to analyze business processes understand real business needs and translate them into clear and structured requirements for automation digital tools and reporting solutions.

You will act as a key link between business and technology helping to shape solutions such as webbased applications automation tools and BI reports. Through your work you will contribute to delivering practical scalable and valuedriven improvements that support daytoday operations and business decisionmaking.

Your responsibilities:

• Analyze end-to-end business processes to identify optimization standardization automation or elimination opportunities supported by data and measurable impact
• Own automation and digital solution recommendations including expected benefits risks and alternative approaches
• Elicit structure and validate business requirements in close cooperation with Business Process Owners ensuring development-ready documentation (BRD user stories acceptance criteria)
• Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation analytics or AI solutions
• Evaluate and apply emerging automation data and AI technologies to real business problems in alignment with architectural and security standards
• Serve as the primary bridge between business and development teams supporting delivery from analysis through UAT and go-live
• Support postimplementation value tracking and continuous improvement initiatives

Our requirements:

• Minimum 3 years of experience in a similar role (Business Analyst Process Analyst Automation Analyst or equivalent)
• Experience in analysing and documenting business processes including creating clear visual process maps (e.g. BPMN AsIs / ToBe)
• Strong communication skills with the ability to work effectively with both business stakeholders and technical teams
• Proven ability to gather structure and validate business requirements and translate them into clear developmentready documentation
• Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions
• Bachelors or Masters degree preferably in IT logistics business or a related field
• Fluent English both spoken and written (advanced level)

Optional:

• Background or handson experience in software development or lowcode solutions
• Basic understanding of data concepts such as SQL or working with structured datasets
• Experience with RPA or workflow automation tools

What we offer

• Employment based on an employment contract along with a comprehensive benefits package
• Training and development programs as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Coffee / tea
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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