Service and Body Shop Manager
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Looking for a long-term career in a high demand industry with a great career path for growth We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages paid time off & holidays full health benefits and a 401k match. We value what makes a family successful: commitment compassion hard work and a desire for each other to succeed. No matter your level when you join us we want to help you grow.
DUTIES & RESPONSIBILITIES
- Ensure Service Department growth and profitability.
- Understand and ensure compliance with all International and vendor polices and warranty procedures.
- Review and authorize all Service Department outside purchases charged tot the Service Department or a customer repair order.
- Review warranty performance statements monthly.
- Review warranty charge backs with Warranty Administrator weekly.
- Review the over 660 days warranty debits weekly to ensure payment.
- Review C.O.D. repair orders to ensure the vehicle and keys are on the premises.
- Attend Internationals Parts and Service Managers annual meeting.
- Maintain high quality service repairs to minimize comebacks.
- Ensure that all work is fairly and equally assigned.
- Investigate the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs quality workmanship and cleanliness in a safety sensitive shop environment.
- Keep abreast of all warranty policies and product changes to maintain effectiveness in this role.
- Provide current manufacturers vendor training courses for technicians and service employees.
- Review random completed repair orders noting technician comments technician sigh off repair completion and road test completion (requires climbing in and out of trucks as needed).
- Understand and keep abreast of all federal state and local regulations that affect service operations such as hazardous waste disposal OSHA EPA etc.
- Maintain a safe and clean work environment in all service areas.
- Ensure that current and required tools are purchased as necessary (may require lifting of parts from one area to another).
- Oversee Technicians day to day and hold monthly staff and technician meetings.
- Explain completed work and charges to the customer as required.
- Plan daily collision repair production schedule to maximize efficiency and maintain cycle time goals.
- Run production meeting to communicate priorities to technicians.
- Perform in-process quality control checks to ensure company standards are met.
- Immediately identify and address any quality issues or production delays.
- Perform final quality inspection prior to delivery of the vehicle to the customer.
ACTIVITY AND KNOWLEDGE REQUIREMENTS Employee safety is a prime concern ofRWC. This position is a safety sensitive position and falls under the requirements of the RWC Drug and Alcohol policy.
High degree of product and technical knowledge
Must be a team player with a strong sense of commitment to the customer.
Must be self-motivated and have strong verbal and written communication skills.
Must conduct his/herself in a professional manner Must be able to successfully pass a background check and a pre-hire drug and alcohol test.
M/F/V/H
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Coffee Experience
- Computer Skills
- Management Experience
- Oil Change Experience
- Auto Body Repair
- Automotive Diagnostics
- Hydraulics
- Leadership Experience
- Retail Management
- Air Conditioning
About Company
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