Software Implementation Project Manager

Westbrook, ME - USA

Monthly Salary: $ 69 - 78

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Are youadetailorientatedself-starterpassionateaboutcustomer experience and looking to move into the Project Management space We have an excitingopportunityfor aSoftware Implementation Project Managerto join our Enterprise Customer team!

Wehave a preference forthis role to be hybrid in our Westbrook ME or Frisco TXoffice butalso open to fully remote for the right candidate.

The IDEXX Veterinary Software Customer Experience team is seeking our nextSoftware Implementation Project Manager focused on our Enterprise customers.In this role you will lead multi-site rollouts of our veterinary software for our top corporate and university accounts primarily focusing on theezyVetproduct suite. This is acustomer-facing rolewhereyoullhandle enterprise-level programs.Youllmanage multi-site software rollouts ensuring all requirements timelines budgets and customer satisfaction goals are met. As the primary point of contact for enterprise groups and hospital managersyoullkeep stakeholders informed about progress risks and expectations.Youllwork closely with customers and Enterprise groups to drivea smoothonboarding and deliver an exceptional customer experience.

In the Role of Project Manager - Enterprise Team:

Planning: Create detailed rollout plans and schedules using templated onboarding plans withinGuideCX including milestone tracking resource allocation and adherence to scope.

Key responsibility:Schedule implementation sessions data collection and trainer assignments.

Documenting:Strong attention to detail while managing multiple projects simultaneously is critical in this role.Youllbe responsible forcreatingmaintaining and completing project documentation to keep all stakeholders informed and ensureaccuraterevenue recognition for business governance. This includes recording activitiesidentifyingobstacles tracking costs and reporting results. You will alsoassistinternal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards if applicable.

Organizing: Structuring teams efficiently understanding their various functions and delegating tasks based on their strengths and experience.

Communicating:Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks.

Managing:Managing resources budgets timeline and project scope and conducting periodic reviews toidentifyneeded adjustments. Ramp intomanaging up35-45 active projects concurrently with a full portfolio that may include inactive or future projects of 80 across several client groups.

Risk management:Performing risk management byidentifyingpotential issues early and developing effective mitigation strategies. You will find innovative solutions to support hospitals and enterprise groups throughout implementation.

Relationship building:Fostering partnerships with internal teams as well as external partners hospitals stakeholders and sponsors whilemaintainingproductive relationships at all levels of the Enterprise.

Process Improvement:You will work within Project Management and cross-functional teams toidentifyand develop process improvements for our business.

Training:You willassistin developing training requirements new enhancements and conduct training sessions as necessary within the scope of the Project Management Organization.

Some travel- up to 25% for conferences training events and client engagements.

What You Need to Succeed:

2-4 years of Project Coordination or Management experience.

5 years of customer service experience.This is a customer-facing role.

Experience in SaaSonboardingdelivery preferred.

Experience within the Veterinary industry preferred.

Experience with project management tools and collaboration platforms such as OneNote Smartsheet andGuideCXis beneficial (not).

You willpossessstrong written and verbal communication skills as well as interpersonal skills.

You will have strong attention to detail.

Experience with communication delivery to the C-Suite preferred.

You willpossessthe ability to devise tracking systems and efficient reporting.

You willpossessthe ability to adapt to changing situations and navigate ambiguity.

You will have strong organizational skills with the ability to prioritize and follow up.

You willpossessthe ability to multitask.

You will have strong attention to detail.

You will have effective project administration skills and/or task management skills.

Project management skills.

You will be a self-starter.

What you can expect from us:

Salary of $69-78k

Opportunity for annual cash bonus

Health / Dental / Vision Benefits Day-One

5% matching 401k

Additionalbenefits including but not limited to financial support pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more

Why IDEXX

Wereproud of the work wedo becauseour work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people ofcolor LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of racecolor creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

LI-#AA1

Required Experience:

Wehave a preference forthis role to be hybrid in our Westbrook ME or Frisco TXoffice butalso open to fully remote for the right candidate.

The IDEXX Veterinary Software Customer Experience team is seeking our nextSoftware Implementation Project Manager focused on our Enterprise customers.In this role you will lead multi-site rollouts of our veterinary software for our top corporate and university accounts primarily focusing on theezyVetproduct suite. This is acustomer-facing rolewhereyoullhandle enterprise-level programs.Youllmanage multi-site software rollouts ensuring all requirements timelines budgets and customer satisfaction goals are met. As the primary point of contact for enterprise groups and hospital managersyoullkeep stakeholders informed about progress risks and expectations.Youllwork closely with customers and Enterprise groups to drivea smoothonboarding and deliver an exceptional customer experience.

In the Role of Project Manager - Enterprise Team:

Planning: Create detailed rollout plans and schedules using templated onboarding plans withinGuideCX including milestone tracking resource allocation and adherence to scope.

Key responsibility:Schedule implementation sessions data collection and trainer assignments.

Documenting:Strong attention to detail while managing multiple projects simultaneously is critical in this role.Youllbe responsible forcreatingmaintaining and completing project documentation to keep all stakeholders informed and ensureaccuraterevenue recognition for business governance. This includes recording activitiesidentifyingobstacles tracking costs and reporting results. You will alsoassistinternal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards if applicable.

Organizing: Structuring teams efficiently understanding their various functions and delegating tasks based on their strengths and experience.

Communicating:Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks.

Managing:Managing resources budgets timeline and project scope and conducting periodic reviews toidentifyneeded adjustments. Ramp intomanaging up35-45 active projects concurrently with a full portfolio that may include inactive or future projects of 80 across several client groups.

Risk management:Performing risk management byidentifyingpotential issues early and developing effective mitigation strategies. You will find innovative solutions to support hospitals and enterprise groups throughout implementation.

Relationship building:Fostering partnerships with internal teams as well as external partners hospitals stakeholders and sponsors whilemaintainingproductive relationships at all levels of the Enterprise.

Process Improvement:You will work within Project Management and cross-functional teams toidentifyand develop process improvements for our business.

Training:You willassistin developing training requirements new enhancements and conduct training sessions as necessary within the scope of the Project Management Organization.

Some travel- up to 25% for conferences training events and client engagements.

What You Need to Succeed:

2-4 years of Project Coordination or Management experience.

5 years of customer service experience.This is a customer-facing role.

Experience in SaaSonboardingdelivery preferred.

Experience within the Veterinary industry preferred.

Experience with project management tools and collaboration platforms such as OneNote Smartsheet andGuideCXis beneficial (not).

You willpossessstrong written and verbal communication skills as well as interpersonal skills.

You will have strong attention to detail.

Experience with communication delivery to the C-Suite preferred.

You willpossessthe ability to devise tracking systems and efficient reporting.

You willpossessthe ability to adapt to changing situations and navigate ambiguity.

You will have strong organizational skills with the ability to prioritize and follow up.

You willpossessthe ability to multitask.

You will have strong attention to detail.

You will have effective project administration skills and/or task management skills.

Project management skills.

You will be a self-starter.

What you can expect from us:

Salary of $69-78k

Opportunity for annual cash bonus

Health / Dental / Vision Benefits Day-One

5% matching 401k

Additionalbenefits including but not limited to financial support pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more