Service Support Assistant (Internal Applicants Only)
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Job Location:
Yearly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall/remote working Glenfield Leicestershire LE3 8RA
Salary: 25995 - 26409 per annum (pro rata for part-time)
Working Hours: 37 hours per week Mon - Fri
Contract Type: Secondment for 6 months
Closing Date: 1st March 2026
Interview Date(s): TBC
About the Role
The Service Support Assistant role is part of the wider Business Support Service and the role includes completing tasks on various information and finance management systems within the timescales given improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures.
Included in this role is the expectation to receive respond to and screen telephone calls emails and other enquiries and therefore to provide a high level of customer care.
The successful applicant will be working directly with the Business Services Manager within Synergy on a designated project. There will also be the opportunity to contribute to training materials and processes. As part of the wider team an important part of all roles within the service is to provide back-up to colleagues across service areas and to assist in handling urgent work on a day-to-day basis.
We offer the following to all our employees:
Guaranteed contracted hours.
Opportunities to progress within a large public sector organisation.
Excellent Local Government Pension Scheme.
Generous annual leave entitlement.
Access to staff wellbeing and counselling services.
Access to an employee discount scheme providing a whole host of retail discounts including your supermarket weekly shop and gym membership!
The opportunity to work for an organisation which 95% of our staff say is a good employer.
For information on our approach to the recruitment of ex-offenders please see our policy statement.
About You
To apply for this post you must be able to evidence in your application how you meet the following criteria:
- A recognised academic qualifications e.g. GCSEs A Levels Vocational Qualifications Professional/Further Education Qualifications in a relevant area NVQ 2 in Business Administration or equivalent. Alternatively you will demonstrate an equivalent level of relevant experience.
- Good computer skills including a good understanding of MS Office (Word Excel Outlook) with the ability to use spreadsheets and perform basic data analysis. You can provide evidence of establishing and maintaining manual and electronic admin systems.
- Demonstrate that you have good organisational skills that allow you to prioritise your own workload and work under minimal supervision whilst maintaining a flexible approach.
- Good written and oral communication skills and can demonstrate experience providing excellent customer care skills.
- Able to produce accurate work to deadlines and demonstrate that you can work effectively as a member of a team.
- Have demonstrated full understanding of the need to maintain confidentiality and have experience working with sensitive information and have a knowledge of CFS Ofsted inspections and the requirements for CFS
- Able to give evidence of numeracy and statistical analysis skills including experience working with financial information or in a financial setting.
In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.
Interested in Flexible Working
We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.
For more information or an informal discussionplease contact:
Rachel Condon - Business Services Manager
Telephone: 0
To contact my by email please click here
How to Apply
At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
Required Experience:
Junior IC
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop a ... View more
