Head of Quality UK and Europe
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Head of Quality UK & Europe Travel
Location-Croydon Birmingham
Join Allianz Partners as the Head of Quality for the UK and Europe and shape customer trust at scale. You will set the regional quality vision for Travel Operations unifying standards governance and tooling to deliver consistently excellent experiences while meeting FCA and local regulatory requirements. Partnering with Operations Compliance Sales and our central Voice of the Customer (VOC) team youll turn insights into actionlifting NPS reducing risk and accelerating continuous improvement across multiple countries and partners.
What youll do
Enhance quality and customer satisfaction across priority markets ensuring compliance and optimizing efficiency through automation and data-driven strategies.
Key Initiatives:
Boost NPS and VOC satisfaction while reducing complaints and audit findings.
Deploy global QA automation to cut manual efforts and improve accuracy.
Shift from QA to performance coaching for better frontline outcomes.
Implement monthly governance to streamline corrective actions.
Embrace AI machine learning and analytics responsibly for smarter insights.
Build BI dashboards for real-time monitoring and decision-making.
Use NLP toidentifyVOC themes and prioritize fixes.
Collaborate cross-functionally to embed standards and mitigate risks.
Lead QA processes and drive initiatives across Europe.
Provide leadership and maintain documentation for continuous improvement.
What youll bring
Experience with BI tools anddatadriven quality management.
Handson withNLPbasedVOC analysis or text analytics.
Familiarity with RPA or workflow automation in operations.
Strong data governance andFCAalignedcompliance knowledge.
5 yearsQuality leadership roleinTravel insurance/assistanceservicesor banking;UKbasedwith European scope; compliance and VOC central team involvement.
Strong stakeholder engagement andcrossfunctionalcollaboration skills.
AI Readiness Work effectively in an environment shaped by artificial intelligence (AI) machine learning data analytics and cloud-based tools using insights responsibly with our standards of data governance security and ethical use.
What we offer
TheNew Normalitsnot news to us: As a global companyweveknown the hybrid model before it was flexibly according to internal guidelines (e.g. hybrid model/ flexibleworking hours).
Investments for the future: Access to pension/ savings plans/ Allianz products
Shared success: Company sharepurchasingplan
Support for what matters: Mental health and wellbeing programs
Investments in your career: Career opportunities within the entire Allianz Group
Investments in your skills: Comprehensive learning and development offerings including certifications and professional qualifications
and so much more!
Join us to drive innovation enhance customer experiences and lead the way in quality excellence!
How we hire
To Recruitment Agencies
Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs candidate introductions or outreach from agencies or search firms. We only engage agencies under a prior written contract and where applicable via our Preferred Supplier List (PSL). No fees will be paid for any candidatesubmittedor introduced without a contract in place even if that candidate issubsequentlyhired. Do not contact hiring managers directly. Any breach including unsolicited submissions off-PSL contact orattemptsto invoice without an agreement will result in candidate disqualification termination of any existing contract and non-payment of fees.
90590 Customer Services & Claims Professional Non-Executive Allianz Partners Full-Time Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore to grow and to shape a better future for our customers and the world around us.
At Allianz we stand for unity: we believe that a united world is a more prosperous world and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace where people and performance both matter and nurtures a culture grounded in integrity fairness inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion social class disability or sexual orientation or any other characteristics protected under applicable local laws and regulations.
Join us. Lets care for tomorrow.
Required Experience:
Director
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
About Company
Allianz Egypt, comprising of “Allianz Life Assurance Company – Egypt” and “Allianz Insurance Company – Egypt”, have a long and successful track record in the Egyptian Insurance market, providing comprehensive and integrated insurance services to business partners and individuals who r ... View more
