Meeting and Events Operations Manager
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Job Summary
WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLDS #1 BEST WORKPLACE AWARDED BY GREAT PLACE TO WORK & FORTUNE.
Conrad London St Jamesis one of Hiltons three global luxury brands and reflects the bold inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in thetop 5% of hotels in London and the Top 10% in the world.
A World Of Rewards
- Yearly Salary: 39253 plus an expected average annual service charge likely to be between 8000 - 9000
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
The hotel located in the heart of Westminster as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts with the standards and luxury service Conrad is famous for.
- The Blue Boar Pub opened May 2021 which is a contemporary take on a British pub
- The Hedgerow the hotels first cocktail bar which takes inspiration from the beauty of the traditional British countryside
- The Pem a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard for afternoon teas and lighter meals
- The Executive Lounge an exclusive space dedicated to our most valued guests providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces perfectly designed to host a wide range of gatherings and events each space offers the same commitment to quality luxury and service excellence that define Conrad London St. James.
What will I be doing
As a Meeting and Events Operations Manager you are responsible for managing all aspects of Meetings and Events operations to deliver an excellent Guest and Member experience. A Meeting and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically you will be responsible for performing the following tasks to the highest standards:
- Manage all Meetings Conferences and Events operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of MeetingsConference and Events
- Optimise sales and contain costs identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Meetings Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for
A Meeting and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Degree or diploma in Hotel Management or equivalent
- Record of success in Conference and Beverage specifically the ability to deliver profit control costs and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
- Passion for delivering exceptional levels of guest service
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
