Manager – Training (Call Centre Sales)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Manager Training will be responsible for designing implementing and managing end-to-end training programs for outbound call centre teams. The role focuses on improving conversion rates agent productivity quality scores and overall sales performance through structured training coaching and performance analysis.
Key Responsibilities:-
Key Skills & Competencies:-
Candidate Profile:
9 years - 12 Years (minimum 3-4 years in handling outbound sales training in a call centre)
About the Company:
Our client is a well-established fast-growing organization in the training and services sector with a strong national presence. The company offers a structured performance-driven environment with significant career growth opportunities.
Key Responsibilities:-
- Design and deliver training programs for outbound sales lead conversion upselling and objection handling
- Conduct new hire induction product training and process training for outbound teams
- Develop training modules call scripts role plays SOPs and assessment tools
- Coach agents and team leaders on sales techniques communication skills and customer handling
- Analyze call audits performance metrics and conversion data to identify training needs
- Work closely with Operations QA and Sales leadership to align training with business goals
- Conduct refresher for underperforming agents
- Track training effectiveness using KPIs such as conversion % talk time and quality scores
- Train and mentor Team Leaders / Assistant Trainers
Key Skills & Competencies:-
- Ensure compliance with company policies scripts and regulatory guidelines
- Strong expertise in outbound call centre sales training
- Excellent communication presentation and coaching skills
- Hands-on experience with call audits quality frameworks and CRM systems
- Ability to interpret data and convert insights into training action plans High energy motivational leadership style
- Strong stakeholder management and cross-functional coordination
Candidate Profile:
9 years - 12 Years (minimum 3-4 years in handling outbound sales training in a call centre)
About the Company:
Our client is a well-established fast-growing organization in the training and services sector with a strong national presence. The company offers a structured performance-driven environment with significant career growth opportunities.
Required Experience:
Manager
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
