Senior Quality Operations Specialist

• Strategic Process Ownership & Governance
  • Workflow Design: Design implement and audit the foundational workflows that allow technical teams to work efficiently. You own the Health of these systems (e.g. Non-Conformance MRB RMAs etc.). You are expected to identify strategic opportunities for systemic change and anticipate future challenges before they impact the business.
  • Process Velocity: Beyond just managing records you own the speed of the system. You facilitate cross-functional review meetings such as MRB acting as a project manager to break bottlenecks between Engineering Supply Chain and Production. You act as a lead in navigating difficult conversations with diplomacy building alignment across diverse stakeholders during high-pressure events.
• Data Intelligence & The Digital Thread
  • Predictive Risk Mitigation: Serve as the lead custodian of the products digital history. You transform raw ERP/PLM data into high-visibility intelligence moving the department from reactive reporting to predictive risk mitigation.
  • Business Case Development: You are responsible for translating complex quality data into actionable business cases that guide strategic leadership decisions and justify resource allocation. This includes performing deep-dive interpretations of field performance (RMAs) and linking them back to upstream processes (NPI/Design) to drive systemic root-cause fixes before they reach mass production.
• Continuous Improvement & Scalability
  • Controlled Excellence & Innovation: Lead the continuous evolution of our quality operational standards. You are responsible for identifying gaps in our current administrative and logistical workflows and implementing scalable best practices through lean methodology and automation.
  • The Strategic Pivot: Once a process reaches a state of controlled excellence you pivot your focus to the next high-priority organizational gap or business this capacity you drive significant innovations that challenge conventional thinking and apply industry best practices (such as new advances in digital twins or AI) to the LMI context.
• Systems Mastery & Audit Readiness
  • Super-User Status: Act as the primary internal consultant and Super User for Quality modules within Netsuite (ERP) and Autodesk Fusion (PLM).
  • Physical & Digital Traceability: Ensure an unbroken Digital Thread by performing regular systematic audits of quality inventory (MRB) to ensure physical reality perfectly matches digital documentation.
  • Compliance Standards: Ensure all quality frameworks remain perpetually audit-ready and compliant with internal and external standards (ISO IPC) without compromising process value.
• Cross-Functional Influence & NPI Partnership
  • Negotiation & Leadership: Act as the primary liaison between Quality R&D and Operations. You navigate resource constraints and coordinate stakeholders to ensure quality standards are upheld during high-criticality events.
  • NPI Lessons Learned: Serve as a core contributor to New Product Introduction (NPI) project groups. You leverage historical data (Field failures/Internal rejections) to provide Lessons Learned during the design and prototype phases to prevent legacy issues in new designs.
  • Influencing without Authority: Use data-driven insights to convince technical teams to prioritize specific root-cause investigations fostering a culture of accountability.
• Leadership & Coordination
  • Functional Guidance: You coordinate the activities of cross-functional team members on quality projects. While you may not be a direct people manager you provide technical guidance to others and contribute feedback for employee performance reviews.

• Experience: 8 years in a role requiring data interpretation and operational influence (e.g. Quality Systems Industrial Engineering or Operational Excellence).
• Education: Bachelors degree in Industrial Engineering Mechanical Engineering or a related technical field.
• Certification: Lean Six Sigma Black Belt is highly preferred (Green Belt required). ASQ Certified Quality Process Analyst (CQPA) or Auditor (CQA) is an asset.
• Technical Toolkit: Expert-level mastery of Enterprise ERP/PLM systems (specifically Netsuite and Autodesk Fusion) as tools for process enforcement not just data entry.
• Mindset: A Continuous Improvement obsession. You possess the professional persistence to follow through until an action plan is fully executed.

What We Offer

• Compensation: CDN $78000 to $111150 Base Salary Eligibility for Profit Sharing Program Participation (pending business performance).
• Health Benefits: Full health care coverage (with 100% paid premiums) including dental vision and drugs for you and your family.
• Work-Life Balance: We support a healthy balance with hybrid work arrangements flextime and generous paid time off.
• Growth & Development: An annual Education Support Program for training and professional growth plus annual performance reviews and Lunch & Learns.
• Enjoy free healthy snacks and drinks team-building budgets tenure awards and our official May the 4th (Star Wars Day) company holiday!
• Access to an on-site fitness facility tennis/basketball court and company-wide wellness challenges.
• This is a hybrid position based out of our Burnaby BC headquarters. To support our collaborative model preference will be given to local candidates that are able to work in the office on Tuesdays Wednesdays and Thursdays.
• Please note that financial relocation assistance and immigration sponsorship are not available for this position.
• We are recognized as a Great Place to Work for 10 consecutive years spanning the 2016 through 2025 annual designations.

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