Office Manager Workplace Experience & Belonging Lead

Title: Office Manager / Workplace EXB Lead Pune India
Location: Pune (on-site)
Reports to: EXB Workplaces Director / Site Leader

Office Manager

As the founding office manager or what we call the Workplace Experience & Belonging Lead at Fastly this position will be responsible for the physical and experiential environment in our Pune office. You will be responsible for the day-to-day running and continuous improvement of the Pune office: facilities office services transportation (including late-shift taxis) vendor relationships and on-the-ground coordination with local authorities and building management. Youll ensure the environment is safe reliable and employee-friendly for teams working India daytime and US-aligned addition to executing our team strategy in Pune you will collaborate across the Employee Experience & Belonging team. You will contribute to event programming and other employee engagement projects.

Youll work a varied shift.

What Youll Do:

Key Responsibilities

Ensure the Pune site runs smoothly and is highly organized. Tasks include:

• Run daily office operations: reception/front desk meeting rooms seating plans housekeeping pantry office supplies.

• Act as the first point of contact for all internal and external visitors.

• Maintain a high-functioning office environment by ensuring all facilities (HVAC power backup internet access control security) are functioning; coordinate fixes quickly with building / coworking operators.

• Partner with IT to ensure desks meeting rooms and shared spaces are set up and ready for teams (headsets screens quiet zones call booths).

• Set up and manage corporate taxi vendors for employees working late/evening US-aligned shifts (Finance month-end CS peak periods etc.).

• Design and maintain safe routing rosters and SLAs; ensure compliance with local norms around womens safety at night (escort policy check-in process emergency escalation).

• Provide general support for leadership across various departments on topics including event setup onsite team meetings meeting/conference room technology and travel to the Pune site.

• Oversee all purchasing to ensure catering snacks beverages goodies and other supplies are stocked

• Act as on-site focal point when building management inspectors or other officials visit the premises (typically alongside external CA/compliance partners).

• Support future office expansion (additional floors/cities) by sharing data on utilization issues and employee feedback.

Create an engaging employee experience for Fastly employees that is aligned with company objectives and employee experience & belonging goals to foster a positive and inclusive workplace culture. Including to:

• Ensure a welcoming professional environment for Fastlyans (Prepare desks and welcome kits Provide basic office orientation Make sure shared spaces support focus work and calls.).

• Coordinate with the Employee Experience & Belonging team on engagement activities recognition events and small site-level celebrations (especially for teams working US hours).

• Gather regular feedback (surveys check-ins) on workplace experience; propose and implement improvements.

• Assist in planning and executing social events for Pune-area employees (i.e. holiday parties Fastly traditions and milestone celebrations)

What Were Looking For:

Basic Qualifications

• 36 years experience in office administration facilities workplace or admin/ops roles ideally in a multinational or shared-services environment.

• Hands-on experience managing office services and vendors (cleaning security taxis pantry maintenance).

• Comfort supporting teams that work US or extended shifts (late evening / night) and understanding of associated safety & logistics expectations.

• Strong organizational skills attention to detail and ability to manage multiple priorities in a fast-growing environment.

• Moderate communication skills in English and excellent proficiency in Hindi and Marathi both for vendor and local authority interactions.

• Flexibility in work hours

• High ownership and service mindset; willing to roll up sleeves and personally solve issues.
  

Well be super impressed if you have experience in any of these:

Preferred Qualifications

• Experience launching a new site or moving from coworking to a dedicated office

• Exposure to basic EHS / safety practices in offices (fire drills emergency procedures)

• Youre a problem solver. If youve never done it before you jump in head first. You are proactive resourceful and accountable

• You are comfortable reporting to a remote manager and capable of operating autonomously within standard guidance

• You have exemplary communication skills with the ability to build relationships and communicate effectively with employees at all levels of the organization

• Skilled at adapting to project constraints and resolving problems on your own; ability to work independently

• Bachelors degree preferred

• Excellent computer skills including Google Workspace JIRA Slack and Zoom

Work Hours:

• This position will require you to work a varied shift.

Work Location(s) & Travel Requirements:

This position is based out of Fastlys WeWork space in Pune.

This position may require travel as required by your role or requested by your manager.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.